Spa Retail Clerk​/Cashier

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
** Overview**###
*
* Physical Requirements:

** Standing or sitting throughout shift. Simple grasping of objects up to 5 pounds on a daily basis. Pushing and pulling of boxes of less than 10 lbs. occasionally.  Fine skillful manipulation needed for deskwork, computer entry, and cashiering needs.  Lifting requirements up to 35lbs. for office supplies.
** Compensation
* * Salary Range: $22.98 - $22.98 Hourly### ### ##
** Benefits
* * HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through Eye Med. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.###

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

We value U.S. military experience and invite all qualified military candidates to apply.
* Clock in and out on time for shifts and meal breaks.
* Arrive ready for your shift, abiding by uniform standards in all areas.
* Attend scheduled staff meetings.
* Use a quiet voice in all spa areas.
* Read departmental postings, your professional email, and all written communications daily, as you will be held accountable for knowing that information.
* Utilize Teams for internal communication throughout your shift.
* Greet guests warmly with a smile and eye contact.
* Interact with guests in a friendly, service oriented manner.
* Effectively and efficiently utilize all functions of the Book4

Time appointment system that pertain to your role.
* Refrain from discussion of politics, salary or company information in public areas.
* Perform department opening and closing procedures (opening and closing your register, preparing for the day by reading guest reservation notes, checking in with the manager on duty for daily updates, completing all paperwork correctly at the end of your shift, etc.)
* Efficiently and accurately check guest in and out and process payment correctly.
* Correctly utilize the notes system in Book4

Time.
* Have guests sign the electronic intake form, and communicate any special needs to applicable colleagues/therapists.
* Assist with straightening and filling retail merchandise.
* Have knowledge of Spa and Boutique product lines, and/or where to find this information.
* Actively promote retail sales by engaging genuinely with guests.
* Promote sales of treatments with a priority to up-selling and suggestive selling to guests.
* Be knowledgeable about spa offerings and benefits to communicate with guests.
* Monitor loss prevention in all areas, and report any concerns.
* Communicate customer feedback on needs, issues, and requests levels to manager.
* Actively participate in promotions.
* Keep all areas neat, dust free and organized at all times.
* Assist guests with filling technician prescriptions for at-home care.
* Handle guest complaints/challenges and problem solve as necessary, escalating to the manger on duty when appropriate.
* Regularly check computer for service openings throughout the day being aware of what needs to be sold, and look to prevent mishaps.
* Communicate supply needs to the manager.
* Properly process…