Medical Records Clerk

Medical Records Clerk at Life Long Medical Care

Come join a dynamic care team at Life Long Medical Care. We are looking for a Medical Records Clerk at our Central Triage office. The Medical Records Clerk is responsible for implementing day‑to‑day Medical Records assignments and assuring timely response to the provider team. Under general supervision of the Medical Records Lead, the Medical Records Clerk is responsible for the maintenance of patient medical records, implementation of systems for the retrieval of medical records and for supporting effective department workflow.

This is a full‑time, 40‑hour/week, benefit‑eligible position. This position is represented by SEIU‑UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU‑UHW, as defined in the CBA. Life Long Medical Care is a multi‑site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community.

Our patient‑centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Compensation: $20 - $21/hour. We offer excellent benefits including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Maintains medical records system, including pulling charts for patient appointments, re‑filing charts, assembling new charts and integrating them into files, filing lab reports, repairing charts, and locating charts for medical providers and other staff members.
• Assists triage nursing team by pulling charts for triage calls.
• Duplicates immunization records when requested by patients.
• Responds to written requests for patient information and calls from other facilities by pulling charts and forwarding to appropriate provider in a timely fashion.
• Assists chart prep personnel by locating results when requested to do so the day prior to the patient’s appointment.
• Receives daily incoming mail, distributes with charts as needed to appropriate recipients.
• Manages retrieval of charts from storage, purges charts and manages storage of purged charts.
• With instruction from provider, arranges for copying patient records requests and/or complete records requests from outside sources, adhering to timelines for completion.
• Other duties as assigned by Medical Records Supervisor.

• Ability to prioritize work and multitask.
• Ability to read and comprehend instructions, procedures, and emails.
• Strong clerical and computer skills, experience with practice management systems.
• Excellent internal and external customer service skills and ability to maintain a positive attitude under pressure.
• Strong organizational, administrative and problem‑solving skills, and ability to be flexible and adaptive to change.
• Ability to seek direction/approval for essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team‑oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in internal and external settings in a way that reflects positively on Life Long Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of Life Long Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/expertise/connections of other staff.
• Be creative and mature with a "can‑do" proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.

• High school diploma or GED.
• Two years’ experience in medical records.
• One-year experience using electronic health records system.
• Knowledgeable in basic medical terminology.
• Proficient in Microsoft Office suite.

• Community Health Care setting
• Epic Systems EHR
• Bilingual English/Spanish.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care