Clinic Operations Supervisor, Student Health Services , University Health Services

Clinic Operations Supervisor, Student Health Services (9359U), University Health Services - #89152

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and Mac Arthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond.

Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

UC Berkeleys University Health Services (UHS) is a comprehensive college health service providing fully accredited primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals.

The Clinical Services Program within the UHS includes urgent care, primary care and specialty clinics, laboratory, pharmacy, physical therapy, radiology, and a major medical insurance plan. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic career.

Medical care and wellness programs are available to faculty and staff to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year.

The Clinic Operations Supervisor of Student Health Services, manages or performs the administrative services and/or clinical operations of assigned health care clinics in accordance with federal, local, and internal standards, policies, and regulations.

The First Review Date for this job is:
October 13, 2026. For full consideration, please apply on or before the first review date.

Clinical Patient Care - 20%

• Clinical work providing patient care as MA or LVN (within scope), more as needed per operational demand.

Hiring and Supervision - 20%

• Recruits, interviews and recommends hires of medical assistants.
• Mentors, trains and orients medical assistants, medical assistant student trainees including performance management, cross training, skill building and career development.
• Performs yearly performance evaluations on all career medical assistant staff.
• Advise and ensure the policies and procedures to assure quality of care and customer service are followed by the incumbent's direct reports. Takes action for immediate improvements in performance as needed.
• Collaborates with Clinical Services Management Team to ensure constant readiness for AAAHC accreditation.
• Researches and resolves issues and discrepancies, including patient feedback and complaints.

Clinical Operational Support - 40%

• Maintains functional staffing levels.
• Gives recommendations to improve or enhance performance of clinic support activities.
• Actively participates in discussion of problem identification and resolution.
• Reviews clinic templates and consults with clinic supervisors to manage inappropriate scheduling.
• Ensures staffing is efficiently coordinated across multiple clinics and the appointment office.
• Functions as a resource for resolving escalated clinic support service issues and concerns raised by patients and their families and/or members of the patient care team (physicians, nurses, front and back office staff).
• Responsible for ongoing trainings for Primary Care Medical Assistant Staff including, but not limited to, annual competencies and required campus trainings.
• Tracks status of required and completed trainings of staff.
• Coordinates, prepares and disseminates the staff meeting agendas in coordination with…