Senior Field Service Engineer

19 hours ago Be among the first 25 applicants

This range is provided by Burke Herring, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/yr - $50.00/yr

Company: Burke Herring, LLC

Job Type: Full-time

Compensation: $40-$50 per hour, depending on experience

About Us:

Burke Herring, LLC is a growing biotech service company specializing in the testing, certification, and calibration of clean rooms, biological safety cabinets, laminar flow devices, and laboratory instruments. We serve clients in the biopharma, compounding pharmacy, and research sectors across the San Francisco Bay Area. Headquartered in Berkeley, CA, we are a mission-driven start-up committed to technical excellence and outstanding customer service.

Position Summary:

We are seeking a full-time Senior Field Service Engineer to join our dedicated team. In this role, you will perform testing, calibration, certification, and repair services at client locations around the San Fransisco Bay Area. The ideal candidate will have at least three years of relevant experience, including training and mentoring lower-level employees and be a motivated problem solver with strong communication, mechanical, and electrical skills.

You’ll be trained in industry and company standards and field practices and will play a key role in client success and operational growth.

Key Responsibilities

Field Work

• Travel to customer sites throughout the Bay Area to perform service work on laboratory environments and equipment.
• Visit the Berkeley office regularly to collect and return tools, instruments, and job-related materials.
• Use Microsoft Office to complete service reports and label equipment appropriately.
• Communicate directly with customers via email and phone to explain service results and resolve issues.
• Provide technical support to clients, including troubleshooting and failure analysis.
• Participate in occasional travel for up to one week annually to attend conferences or support remote projects.
• Perform other related field service tasks as required.

Office Duties

• Embrace new company practices and procedures as developed by leadership.
• Assist in organizing the office, moving assets, and improving service workflows.
• Maintain, organize, and re-equip the field service vehicle with necessary tools and instruments.
• Attend regular and as-needed meetings at the Berkeley office.

General Requirements

• Maintain a valid driver’s license with a clean driving record and notify the company of any changes.
• Three years of relevant experience, including training and mentoring lower-level employees.
• NSF/ANSI 49 Certification.
• Comply with all required customer and company screenings, including drug tests, background checks, and medical clearances (e.g., respiratory and fitness evaluations for facility access).
• Represent Burke Herring, LLC with professionalism and integrity in all customer interactions.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Bachelor’s degree from an accredited four-year institution – Preferred.
• Strong mechanical and electrical aptitude.
• Solid problem-solving and troubleshooting skills.
• Knowledge of geometry and algebra for precise measurements and calculations.
• Medical and dental insurance
• 401(k) plan with a company matching contribution
• Paid Time Off (PTO) and company paid holidays

Why Join Burke Herring, LLC?

• Hands-on training: Learn industry standards from experienced professionals.
• Career growth: Opportunities for advancement and leadership as we expand.
• Meaningful work: Contribute to life sciences, healthcare, and research environments.
• Dynamic team: Be part of a motivated, client-focused company from the ground up.

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology

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