Information Systems Analyst ; U - College of Engineering

Information Systems Analyst 3 (7309U) - College of Engineering

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At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice.

Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value.

UC Berkeley’s College of Engineering, the second largest college at Berkeley, serves 4,200 undergraduates, 2,500 graduate students, 400 staff, and 250 faculty. It is consistently ranked among the top three engineering programs in the nation and the No. 1 public program. The college’s 73,000+ alumni comprise one of the most innovative, talented, and networked communities in the world.

The Information Systems Analyst serves as the primary point of contact for IT user support and IT system management for College of Engineering Dean’s Office personnel. This role also provides IT support to other groups within the College of Engineering, manages day‑to‑day operations of the COE Word Press website hosting service on the WP Engine platform, and provides AV support in College of Engineering spaces.

Application Review Date:
December 29, 2025 – Open Until Filled

• Provide timely and thoughtful IT user support.
• Manage staff MacOS and Windows computers, including laptops used off site.
• Provide local assistance for campus services such as Zoom, Google Suite, Box, VPN, Docu Sign, Wi‑Fi, Ethernet, telecom, etc.
• Work with campus technology partners to resolve technical issues.
• Select and purchase computer hardware and software.

• Manage day‑to‑day operations of the College of Engineering WP Engine Word Press hosting service, including responding to email inquiries, spinning up new websites, and assisting users in resolving hosting and plugin issues.
• Manage bulk theme and plugin upgrades across multiple websites.
• Troubleshoot hosting platform issues in coordination with WP Engine support.
• Perform outreach to users and create user training to encourage user self‑sufficiency and adherence to policies, including accessibility.
• Work with the College of Engineering Web Director to modify and improve web hosting services and processes as technologies and campus policies change.

• Implement technology that improves the effectiveness and efficiency of College of Engineering operations.
• Manage Active Directory users, computers, security groups, and Group Policy.
• Manage Google SPA (role) accounts, Google calendars, Google Drive Shared Drives, email lists, Cal Groups (Grouper), and Box folders.
• Manage usage of campus IT services such as Net App storage, virtual servers, and campus data network.
• Manage desktop printers and shared multifunction copiers.
• Manage security of IT systems and resolve campus network security notifications.
• Ensure compliance with campus IT policies.
• Write and maintain internal and user documentation.

• Manage Zoom Rooms and associated hardware.
• Manage digital signage systems.
• Provide support for audiovisual equipment such as displays, projectors, cameras, and microphones.
• Provide AV support for special events, including recording and streaming.

• Knowledge of Windows and MacOS desktop, laptop, and server system management, Active Directory, Group Policy, Jamf, VMWare, Citrix.
• Experience with TCP/IP networking, network security, Wi‑Fi, Ethernet.
• Experience in end user IT technical support for computers, mobile devices, printers, Google Suite, Docu Sign, Zoom, Box, VPN, etc.
• Word Press website management experience including plugins, themes, and accessibility.
• Ability and motivation to write and maintain comprehensive technical documentation.
• Interpersonal and…