Service Tech - Dedicated; Telephony & Communications Onsite in Berkeley, CA

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Service Technician I – Dedicated is responsible for providing basic technical support for the telecommunications systems through the assembly, installation, testing and maintenance of the telecommunications systems, including its equipment and peripherals.

Essential Functions

• Installs various types of low-voltage communications cable and wire, testing to ensure installation meets minimum transmission line standards and characteristics
• Installs and tests telecommunications terminal equipment and peripherals
• Responds to service requests as required
• Performs Move, Add and Change activities as required
• Participates in new installation and major upgrade activities
• Interprets and uses worksheets, service orders, blueprints and other documentation to ensure proper installation of products
• Prepares and maintains installation records and documentation

Required Qualifications

• Ability to respond effectively to common inquiries or complaints from clients
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to work long, irregular hours, and be able to return to work on an on-call basis

Desired/Preferred Qualifications

• High school diploma or equivalent (GED); some college and telephony courses
• Experience installing telecommunications equipment

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: United Healthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In‑vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12‑month and 24‑month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre‑tax Commuter Plans
• Employer‑paid Life Insurance
• Employer‑paid Short + Term Disability
• Long Term Disability (2 plans: Employer‑paid or optional Self‑paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ Plans
• Tele Health
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer‑paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Ability to handle multiple priorities and demands in a fast‑paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.