Enterprise Architect, AI-Integrated Collaboration Services Berkeley IT

Enterprise Architect, AI-Integrated Collaboration Services (6367C) Berkeley IT, #89046

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and Mac Arthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond.

Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

This unit provides the foundation of the Berkeley IT experience, supporting the entire campus community by delivering critical day-to-day tools and services for everyone to be successful in their work. This group serves as the connector with local IT units to deliver personalized support and high-quality technology services, and as the linkage between the deep array of available IT services and the larger campus community.

See https://technology.berkeley.edu/CITE for further details.

The Enterprise Architect, AI-Integrated Collaboration Services serves as the architect and Continuous Service Improvement lead for the Email and Collaboration Services team ("bConnected"), and as the Unit Security & Unit IT Recovery Lead for all Productivity & Collaboration Services within Berkeley IT's Campus IT Experience department. This position is responsible for defining and advancing the overall technical strategy, architecture, and service roadmap for Berkeley's implementations and integrations across a broad portfolio of enterprise collaboration and productivity services, including AI Chat platforms, Google Workspace, Zoom Workplace, Box, Microsoft 365, and other academic software solutions.

The Enterprise Architect, AI-Integrated Collaboration Services provides technical leadership for the design, security, and continuous enhancement of these critical campus-wide services to ensure they remain reliable, scalable, secure, and aligned with institutional needs. A key focus of this role is the introduction, expansion, and governance of AI-enabled services across the Productivity and Collaboration portfolio, leading the evaluation, architecture, implementation, and operationalization of these capabilities to ensure they meet institutional requirements for security, privacy, accessibility, and compliance.

The First Review Date for this job is: 10/6/2026

Solution & Service Design/Re-design - 40%

• Redesigns and rebuilds configurations, supporting infrastructure, and integrations for existing SaaS collaboration platforms in order to enhance security, usability, and functionality.
• Initiates, integrates and deploys large scale SaaS collaboration platforms; designs and builds integrations between campus systems and SaaS platforms, or between SaaS platforms.
• Designs highly complex user systems interfaces, service prototypes and new systems or major enhancements to existing SaaS service offerings to the campus, with a goal to make them as simple as possible to maintain and use.
• Defines technical architecture, security controls, and recovery requirements for enterprise SaaS and AI-enabled services, including validation and recovery testing.

Metrics, Analysis & Evaluation - 35%

• Performs highly complex feasibility analysis on major projects, for example: multi-platform storage management or reduction, updating integrations to automate account and content life cycles for all supported products to meet current content retention policies, updating Zoom user sync integrations to allow for the introduction and adoption of new features such as AI, and architecting a new standard for managing building and room information to support Google Calendar and Zoom Room integrations.
• Gathers information and participates in selection of technical purchases with regard to software as a service (SaaS), data processing, storage, and access, and process automation. Establishes service quality metrics and evaluates results.
• Recommends artificial intelligence tool…