Landlord Engagement Supervisor, Contra Costa

The Housing Portfolio/Landlord Engagement Supervisor oversees a regional portfolio of landlord/housing provider development services, serving as the administrative lead for the recruitment and onboarding of landlords in Contra Costa and part of Alameda into the BACS housing platform. Managing a centralized database of housing providers and units made available to BACS clients across the agency. Providing the administrative oversight for all housing location services across thier assignedregion, the Landlord Engagement Supervisor represents BACS externally within the community at relevant events and community meetings, servings as the primary BACS point of contact for all landlord and housing-based community engagement and relationship development in Contra Costa and assigned communities in Alameda County.

This position will coordinate closely with program operations leadership and care coordination teams throughout the region to ensure housing outcomes measures are met, and manage a team of 4-5 housing locators working directly with care coordination teams and external providers (where applicable) to match and complete lease ups and placements for individual units. The Landlord Engagement Supervisor is externally focused, managing the agency’s marketing to landlords in the community to increase the housing options utilized within the agency wide housing platform, supporting the overall growth and leverage of housing resources that will service the entire agency.

The work is performed at BACS locations and throughout the community.
Travel throughout the Community is required.

• Oversees the regional development and management of a portfolio of diverse housing units to serve BACS partners utilizing an organized marketing customer relationship management strategy
• Develops new and abiding relationships with landlords and property management firms; advocates and negotiates with landlords to develop sustaining partnerships within the BACS housing platform
• Manages the regional housing platform database, providing administrative oversight for all new relationship leads, new and existing landlord partnerships, unit inventories, and outcomes tracking and performance monitoring within the housing platform for the region
• Coordinate and liaise with program management and data/operations teams as needed to ensure smooth functional operations between all relevant parties throughout the region.
• Manage the regional incentive funds distribution and tracking across relevant programs to drive engagement and partnerships (where applicable)
• Supervises a team of Housing Locators working at the intersection of the housing platform and program operations to complete individual matches, placements, and ongoing landlord relationship management throughout tenancy.
• Manage the overall tracking and reporting on housing placement outcomes and provides oversight to Housing Locators’ housing retention support as needed throughout the landlord-BACS relationship
• Provides training and oversight of housing retention support services for the purposes of supporting the maintenance of stable housing among tenants, integrating current best practices and evidence-based models (Housing First, Harm Reduction, etc.).
• Creates presence for BACS internally and in the community as an expert in housing provision and management services
• Oversees all property management/landlord and partner/tenant supports that include negotiating of rental agreements, conducting housing inspection of units/properties inhabited by partners and works with property managers to resolve inspection and lease adherence issues
• Maintains all administrative procedures, tracking, and documentation for the housing platform and outcomes across the region.
• Coordinate landlord engagement events, satisfaction evaluations/surveys, quarterly outreach tools, and other efforts to ensure and assess quality of services
• Other duties as assigned

• Assesses strengths and needs in the planning, provision, and documenting of individualized housing services. Links to resources and advocates for clients.
• Works well with others and behaves professionally and…