Senior Supply Chain Fulfillment Manager

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Working independently and exercising good judgment and discretion, this position is primarily to supervise the daily duties of the OCONUS (Outside the Continental US) Account Management Team & CONUS (Continental US) Supervisor. The successful candidate will provide strategic direction and operational execution, leading the order tracking process and ensuring orders are processed in accordance with the organization’s customer service standards. Demonstrate a high degree of leadership, management and coaching skills, effective collaboration, attention to detail and timely communications with internal teams & customers leading to overall customer success.

• Provide direct LMA to the CONUS and OCONUS teams
• Oversee team development, training, performance management, and assignment of responsibilities to ensure employee growth, engagement, and productivity
• Establish clear performance objectives and KPIs for team members and hold regular check-ins to monitor progress
• Foster a collaborative and solutions-oriented culture that aligns with company values and strategic objectives, partnering cross‑functionally
• Establish clear KPIs and performance objectives, monitor progress and drive accountability through regular feedback and performance reviews.

• Manage staff schedules and approve overtime
• Ensure timely processing of new customer orders
• Monitor container shipping boards and enforce logistics timelines
• Follow up on unresolved tasks and elevate issues as needed
• Review open orders and coordinate resolution
• Evaluate current processes to build efficiencies and implement data‑driven improvements.
• Participation in routine OCONUS and CONUS customer calls to promote transparency, trust, and proactive issue resolution.
• Build and maintain strong, long‑term relationships with key customers, ensuring alignment with their business needs and expectations.
• Serve as a point of escalation for customer concerns, ensuring swift and effective resolutions that reinforce customer confidence.

• Partner closely with Sales, Operations, Supply Chain, Logistics, and Accounting to ensure seamless execution and alignment of goals.
• Work collaboratively to develop service improvements, forecasting accuracy, and operational alignment between departments.

• Maintain dashboards and visual reports using Power BI, developing insights from data for decision making
• Ensure timely completion of scorecard reporting

• Lead onboarding and continuous learning initiatives for team members.
• Promote cross‑training to strengthen team flexibility and resilience.

• Follow Richmond Wholesales employment and departmental policies
• Comply with all federal and state regulations

Education: Bachelors degree in business administration or a Business‑related degree

Experience: 5+ years of experience in account management and/or customer service. 5+ years of people leadership/management with 3+ direct reports and 5+ total organization reports

• Advanced Excel skills (pivot tables, formulas, data modeling)
• 2+ years of experience with ERP systems and data visualization tools (such as Power BI)

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance