Leasing Manager

The purpose of the Leasing Manager is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community. In addition, the Leasing Manager will train, manage and coach a group of leasing professionals.

• Manage Leasing Professionals to ensure leasing procedures are followed on a daily basis. Train new Leasing Professionals.
• Manage availability guidelines.
• Review leasing follow up weekly.
• Provide weekly reports to management concerning previous week's traffic and leases through communication with Leasing Professionals and surveying area competitive properties.
• Resolve leasing issues with apartments, applicants and residents.
• Coordinate resident renewals with Leasing Professionals.
• Act as liaison between management and leasing staff for rental rates and updates.
• Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. Check the answering service for messages and follow up on all messages, as necessary.
• Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and/or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards.
• Lease apartments to qualified prospects.
• Schedule move-ins in such a way as to minimize rent loss.
• Escort a future resident to an apartment home and to all amenity areas.
• Drive a golf cart or walk with prospects.
• Prepare all paperwork needed before submitting lease files for verification.
• Verify applications and process file quickly through phone calls and correspondence. Submit to manager for approval. Set up file for move-in.
• Turn in traffic and phone recap weekly to the Community Director.
• Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit.
• Any other projects or assignments given by Community Director or Regional Director.

• Perform marketing outreach to area businesses and large companies.
• Attend Chamber and Area Functions on behalf of community.
• Assist in development of marketing materials.
• Obtain approval for ordering of marketing supplies/giveaways.
• Develop and maintain corporate relationships.
• Update community website with rental rate updates.
• Perform bi-weekly Market Surveys.
• Assist management/owners with special marketing projects.

• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm and open manner.
• Resolve resident conflict.
• Carry and deliver flowers, newsletters, correspondence, etc. to residents' apartments when necessary.
• Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
• Use effective negotiation tactics to retain residents in order to renew lease terms.
• Prepare monthly community newsletter/calendar for residents.

• Coordinate Leasing Professionals schedule for Saturday work and general office responsibilities.
• Immediately contact the Community Director or the Regional Director regarding any emergencies.
• Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
• Maintain key closet procedures to ensure proper control of access and security on the property.
• Receive and acknowledge resident notices and prepare files.
• Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule.
• Assist in Lease renewal procedure by:
  • Completing lease renewal printout and submitting to Community Director for approval.
  • Contacting each resident by phone prior, to 75 days before the end of their initial term.
  • Sending renewal letters to those residents you are unable to reach by phone.
  • Typing new leases.
  • Following up on any…