Sales Lead, Retail, Retail Sales

Overview

Ariel Gordon Jewelry is looking for a driven and nimble Sales Lead who will support wholesale and VIP retail customers, run the wholesale program, and spearhead in-person selling events including in-store trunk shows with wholesale partners and trunk shows for private clients in their homes, as well as direct sales and wholesale appointments at the studio.

Because we are a small, efficient team, this role will adapt to seasonal needs and may include assisting with customer service, photo shoot prep, jewelry production, website maintenance (product pages, inventory, merchandising, tagging) and coordinating/archiving digital assets (product, UGC, lookbook photography).

This role requires a willingness to jump in on various tasks and the initiative to recognize where the team needs you most. It requires a detail-oriented mindset, solutions-based thinking, and a well-spoken, proactive individual who loves to sell. We are a steadily growing company in need of someone who is enthusiastic, responsible, and flexible. Previous jewelry experience is not required.

Must be based in the Bay Area; on-site at our Berkeley offices; travel up to eight days a month, and possibly more during seasonal selling peaks.

Responsibilities

WHOLESALE OPERATIONS

• Maximize selling from current roster of accounts

• Identify and obtain new wholesale accounts in partnership with the COO

• Relationship management with wholesale accounts including general check-ins, sell-throughs and reorder suggestions

• Review OH and sell-through reports from wholesale accounts on a monthly basis to provide re-order/RTV suggestions

• Communicate with wholesale accounts regarding production timelines and fulfillment of orders

• Pulling, packing, and shipping all wholesale orders

• Invoice and receive payments

• Oversight and management of all consignment accounts (inventory, invoicing, etc)

• Assist with quality control of merchandise

• Receiving RTVs

IN-PERSON SELLING

• Project manage and execute the seasonal in-person selling calendar

• Promote all in-person selling events in partnership with marketing

• Run the annual Archive sale at the AGJ studio

• Pack and prep all trunk shows and in person selling events

• Attending trunk shows or trade shows on behalf of AGJ with a focus on proactive selling, customer acquisition, and relationship building

• Maintain a roster of VIP clients and proactively sell to them seasonally and in person

PRODUCTION & ORDER FULFILLMENT

• Assist with the preparation of vendor purchase orders for sales that you generate via wholesale and trunk shows

• Assist with quality control and receiving of merchandise that comes back from vendors

MARKETING AND SAMPLE COORDINATION

• Facilitate stylist and sample pulls - checking merchandise in and out / monitoring timeliness of returns

• Maintain jewelry sample line for use in-house, trade shows, private sales, showroom appointment and photoshoots

• Manage the execution of influencer product gifting in partnership with marketing

VIP CLIENTELE / CUSTOMER EXPERIENCE

• Assist the Client Experience Manager during peak season rushes

• Be available to work with clients in the studio, via zoom, phone, email, or chat in a timely and friendly manner (knowledge of Zendesk helpful but not required)

• Execute exceptional customer experience in all interactions and escalations with customers

GENERAL OFFICE SUPPORT

• Share the duties of day-to-day office functions (phones, mail, receiving packages, filing)

• Attend company functions, events, photo shoots, occasionally outside of regular working hours

• Execute ad hoc seasonal or one-off projects in partnership with other team members

Qualifications

WORK EXPERIENCE

• A minimum 1-3 years of sales experience, preferably hybrid digital and in-person

QUALIFICATIONS

• An interest in jewelry and the jewelry industry

• Detail-oriented, analytical, organized, self-motivated, punctual

• Ability to work in a fast-paced setting under tight deadlines with strong project and time management skills

• Comfortable working both autonomously and collaboratively with a team

• Knowledge and aptitude for working with backend e-commerce technology (Shopify, Zendesk, Quickbooks, Slack, Google…