Floor Sales

OBJECTIVE:

Provide GREAT customer service to all Ashby Customers. Floor Sales is in charge of an assigned area of the store and is responsible for all activity within that area as though operating their own store by following the duties listed below.

DUTIES AND RESPONSIBILITIES:

GENERAL Understand that taking care of our customers is your first responsibility. Ashby Way #1, “Put the customer at the center of everything you do.”Contribute to a work environment that promotes pride in being part of a winning team

Set personal productivity and quality standards that ensure Ashby Lumber provides excellent service to customers

Use proper PPE where needed, including wearing safety toe shoes daily

Use the proper lifting, carrying, and cutting techniques to avoid injury

Maintain a safe and clean work area throughout the storeCUSTOMERSRepresent the store by communicating and interacting with internal and external customers in a warm and welcoming manner with a friendly and interested demeanor - always being courteous, respectful, tactful and patient

Use skills learned in the GREAT Customer Service Training Greet all customers entering your area in a friendly manner and offer assistance

Assist customers in locating items and answer questions about items

Cross sell & add on applicable products based on the customer’s project

Listen to customer’s needs and recommend suitable items

If unable to answer customer’s questions, find someone who can help, and stay to make sure the customer is taken care of and learn the answer to their questions

Fill orders for customers if requested

Know the store’s merchandise and computer system well enough to answer all types of customer inquiries, including when new merchandise is coming in, whether items come in different styles or color, if a product is returnable and if there are comparable items available in the inventory

Able to navigate Eagle, IMU, Price Changes, and print Inventory labels

Special projects as assignedINVENTORYClean, organize and maintain area to make it attractive for shopping

Front shelves and pull down top stock, request backstock fills when needed

Complete daily count checks on lows and outs, report counts to Purchasing Count merchandise within the department on a cyclical basis to ensure accurate counts

Track customer requests and recommend items to bring in to stock

Follow up on reports as assigned

Other projects as needed to make your assigned area the best it can beTake any empty packages to your Supervisor to be sold to the store accountAS NEEDEDMix paint

Fulfill service needs in the locksmith area; cut keys and rekey locks

Learn to operate wire counter meter for electrical, rope and cable

PHYSICAL REQUIREMENTS:

Sit/Stand for 8 hours per dayMust be able to lift/carry 50 lbs.

Must be able to push/pull 50 lbs.

Vertical and horizontal reaching is required

All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
Full range of motion and physical activity occurring frequently for 8 hours per dayWear assigned uniforms of Ashby shirt, jeans or work pants, safety toe shoes, and maintain a neat and presentable appearance at all times.

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the Store Managers, or the Owners.

You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.