Store Manager, Retail & Store Manager

At Paper Source, we love to inspire customers to Do Something Creative Every Day. Whether it's designing a custom invitation or creating a beautiful package with our gift wrap and ribbon or organizing your office with our exclusive calendars and planners, our assortment of gifts, fine papers, greeting cards, kits and personalized products are expertly curated to ensure any project is beautifully executed.

We also know our customers love to celebrate special occasions, so we have designed an exclusive line of unique invitations and photo cards for big and small events. Our invitations use high-quality paper, digital and letterpress printing methods and feature our proprietary color palette. Behind everything we do is our exceptional customer service team and our knowledgeable store associates, who can assist at any of our 100+ locations nationwide.

Whether you're looking for wedding invitations, birth announcements, holiday photo cards or party invitations, our distinct aesthetic and diverse offering are sure to inspire the day and our coordinating products will ensure every detail is perfect.

Summary

Management is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location. The Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity.

Essential Job Responsibilities and Accountabilities
Models the Paper Source Customer Service Experience

• Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training:
• Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
• Respond to customers’ immediate needs
• Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
• Add relevant products to complete the project, take it to the next level and help with their whole checklist.
• Thank every customer regardless of purchase.
• Empower customers to complete their creative projects at home and build customer loyalty
• Exhibits an attitude that is one of positive, can do and customer first with all customers.
• Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
• Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
• Resolve customer service related issues using good business judgment and elevating as needed to the Area/Regional Manager.

Inspire customers through impressive product knowledge

• Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom print.
• Demonstrate, model and coach consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
• Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
• Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.

Drives…