Surveillance and Communication Specialist

Surveillance and Communication Specialist page is loaded## Surveillance and Communication Specialist locations:
Berkeley Medical Center (BMC) time type:
Full time posted on:
Posted Todayjob requisition :
JR25-24105## Welcome! We’re excited you’re considering an opportunity with us!

To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position.

Greet visitors and staff entering facility, provide directions and assistance to those in need, provide telephone and communication services, monitor surveillance systems and notify on duty Security Officer via radio of irregularities, receive calls from third party alarm monitoring company and dispatch Security Officer to investigate, other miscellaneous security duties as assigned.
** MINIMUM QUALIFICATIONS****:
**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
** 1. High School Diploma or equivalent.
** PREFERRED QUALIFICATIONS****:
***
* EXPERIENCE:

** 1. Previous Switchboard, customer service experience, and/or security experience preferred.
2. Use a computer keyboard, monitor and mouse. Answer telephones and transcribe messages. Communicate verbally, written and electronically with healthcare personnel, families and patients.
** CORE

DUTIES AND RESPONSIBILITIES:

** The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an exhaustive list of all responsibilities and duties.  Other duties may be assigned.
1. Performs Security surveillance of hospital buildings and grounds to prevent fire, theft, vandalism, and unauthorized entry.
2. Receives internal calls from hospital departments and dispatch appropriate staff.
3. Utilize hospital intercom system to provide appropriate overhead announcements in a clear tone.
4. Receive all incoming calls and connect them as requested in a prompt and courteous manner.
5. Call or page physicians, Operating Room staff, and others as requested.
6. Handles emergency and crisis situations effectively and efficiently.
7. Exercises proper stewardship through the appropriate use of supplies, equipment, and time.
8. Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public.  Ensures compliance by staff to hospital, governmental and insurance regulations.  Maintains and monitors staff compliance with hospital and departmental policies and procedure for safety and security. Complies with JC, OSHA, and HIPAA. Maintains confidentiality regarding security issues/concerns within the hospital.
9. Provides suggestions and feedback concerning processes to assess and improve the services provided and compliance with regulatory requirements.
10. Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism.
11. Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.
12. Participates in the processes to assess and improve the services provided and compliance with regulatory requirements.  Reports results assessment and improvement processes to the appropriate administrative levels.
13. Willingly accepts assignments within scope of practice, skill set and level of competence.
14. Responds to all requests from the Emergency Control Center for security assistance. Provides relief to the Emergency Control Center Technicians and the Switchboard as requested.
15. Maintains all activity on ECC Daily Report Log on the ECC computer i.e. locks, unlocks, rounds, breaks, etc.
16. Monitors fire alarm, security, code alarms, panic buttons, and other system monitoring equipment and dispatches security to real or potential emergency situations.
17. Receives 1-911 calls and internal calls from hospital departments and dispatches appropriate staff.
18. Provides disaster response coordination and dispatch when staffing the Emergency…