Case Manager

Compensation: $28.32-$30.02 DOEE

• Free Dental & Vision
• 19 Paid Holidays
  - Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

The CES North County Homeless Resource Center is a centralized hub providing housing services, support and referrals for people who are homeless and at risk of homelessness in Berkeley, Albany and Emeryville. Staff assess and triage people’s housing needs and people who are literally homeless will be offered an array of services to meet emergency housing needs and to address their longer‑term housing needs.

Since July 2013 Insight Housing has been providing outreach and Housing Navigation to homeless residents of the City of Albany. The Albany Housing Navigator conducts street outreach and engagement activities to participants who are still on the street and assists with housing search/landlord relationship development, and housing placement. The Albany Housing Navigator also conducts home visits to households of formerly unhoused people to provide intensive case management services.

The job requires the ability to work across the entire spectrum from outreach to housing retention and use models of Harm Reduction, Housing First, Trauma Informed Care, and Progressive Engagement.

• Provide outreach and engagement to people who are unhoused in encampments, in front of businesses, parks, shelters, and other locations
• Conduct home visits to participants who are housed
• Assist clients in meeting basic needs for food, shelter, medical /mental health care, ’s, etc
• Conduct CES assessments of each participant every 6 months and create individual housing stability plans every 90 days for all engaged clients
• Complete enrollment in HMIS within 24 hours of acceptance of services (outreach, navigation, Rapid Re‑Housing)
• Responsible for setting administrative time to enter case notes at least once a month; may require weekly case notes for outreach depending on the participant needs
• Maintain and track documentation of outreach efforts if participants don’t agree to enroll in a program right away (i.e. in a Word document, Excel tracker form)
• Carry an intensive caseload of 10-15 high needs participants
• Provide ongoing housing search activities
• Locate and build relationships with landlords who are willing to house homeless Albany clients
• Match landlord qualifications with client needs
• In collaboration with the Program Manager, negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move‑ins
• Complete paperwork and obtain approval from Program Manager/Management for rapid re‑housing subsidies for clients as needed
• Provide monthly home visits to Albany households receiving a rapid re‑housing subsidy.
• Maintain collaborative working relationship with the City of Albany and other service providers
• Prepare monthly and quarterly statistical and narrative program reports
• Provide accurate participant information, new outreaches made, and other information as needed by Program Manager to complete monthly and quarterly reports.
• Work collaboratively with all City of Albany staff including staffing the resource center two days a week.
• Provide Medi‑Cal outreach
• Engage in referrals, coordination and monitoring of Medi‑Cal Services…