Resident Services Coordinator

For more than 40 years, Resources for Community Development (RCD) has been a leading regional nonprofit developer and owner of affordable housing. RCD’s mission is to create and preserve affordable housing for people with the fewest options, to build community and enrich lives. RCD fosters strong, inclusive neighborhoods through strategies that address the health, economic development, education, and housing needs of residents across the community.

Since RCD was established in 1984, we have developed or preserved over 75 communities that provide affordable, high-quality, and service-enriched affordable rental housing to over 3,000 low-income households throughout the Bay Area. RCD is actively growing, with more than 1,000 new units of affordable housing in development or under construction. RCD strives for excellence, and we are seeking an outstanding candidate to join our team.

“What I really love about RCD is how much positive impact we have in people’s lives just by where we build, how we design, and the services we offer. It’s incredibly motivating to open the doors to residents and watch them thrive.” –Dan Sawislak, Executive Director

The Resident Services Coordinator (RSC) supports RCD’s mission of providing safe and affordable housing. As part of a team offering onsite engagement to residents of RCD properties, you will be primarily responsible for connecting individuals and groups of residents with community resources and educational programming. Providing specialized support for vulnerable populations, including seniors, families, and individuals impacted by HIV/AIDS or homelessness.

The work is focused on five key areas: housing retention; economic stability and employment/education; health and wellness; social engagement and community development; and youth enrichment at multiple properties in the RCD portfolio.

You will work closely with residents, RCD staff, property management, and third-party service providers or vendors to support residents in meeting their personal goals and to meet specific challenges. Successful candidates will be resourceful, flexible, and dedicated to promoting access to local, state and/or federal social services that directly or indirectly support resident housing stability, health and wellness, access to education, employment, and youth enrichment.

• Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
• Provide resident coordination and referrals to all residents at assigned buildings as needed.
• Implement core program/service components outlined in the properties' Resident Services program model.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Work collaboratively with residents to develop a plan to create and develop leadership skills within the community.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Recruit, manage and utilize volunteers to meet residents' program and service needs.

• Provide service coordination at one or more properties
• Office hours must be posted on the services office door and in common areas around the building
• Maintain a friendly, inviting, and welcoming presence on site, some examples include: keep office door and blinds open when not meeting with residents, walk the building while on site to greet residents, and…