Guest Experience Specialist -STL

As a Guest Experience Specialist
, you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you’ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you’re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands‑on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast‑paced setting, and being part of a high‑end hospitality team, you’ll thrive in this role.

• High School Diploma or General Education Degree (GED).
• At least 1 year of customer experience‑related work in retail, hospitality, or sales is preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Ability to drive standard and automatic transmission vehicles is preferred.

• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi‑task in a fast‑paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language
  
  Skills:
  
  Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety‑sensitive tasks.
  
  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
• Math
  
  Skills:
  
  Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).
• Communication
  
  Skills:
  
  Able to use telephone, fax, two‑way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.
• Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast‑paced environment.
• Interpersonal
  
  Skills:
  
  Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
• Computer
  
  Skills:
  
  Ability to use a computer, learn necessary company software and timely complete Signature’s training programs.

(Other duties may be assigned)

• Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
• Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.
• Accurately receive,…