Customer Service Co Ordinator

Location: Tring

Customer Service Coordinator 3 - 4-month temp booking Delivered excellent customer service by responding promptly and professionally to customer, supplier, and internal enquiries. Acted as a key liaison between Customer Service, Finance, Sales, and Logistics teams, ensuring seamless communication and efficient resolution of issues. Managed and resolved invoice, purchase order, and payment-related queries, investigating discrepancies and providing accurate updates to customers and suppliers.

Maintained accurate customer and financial records, ensuring information was updated and processed correctly within company systems. Supported the processing of supplier invoices and documentation while ensuring compliance with company procedures and service standards. Assisted with administrative activities to support daily business operations and deliver a high-quality customer experience. Handled data validation and system updates, ensuring information accuracy and contributing to continuous process improvement.

Participated in User Acceptance Testing (UAT) and process checks as part of the Oracle system implementation, helping to identify and resolve issues before rollout. Supported the successful implementation of a new Oracle system by providing feedback, testing functionality, and assisting with operational readiness. Collaborated with cross-functional teams to improve workflows, enhance service delivery, and maintain customer satisfaction. Key Skills Demonstrated Customer Service Excellence Query Resolution & Problem Solving Stakeholder Communication Relationship Management Administration & Data Management Attention to Detail Cross-Functional Collaboration Systems Testing & Process Improvement Time Management & Organisation Microsoft Office & Oracle Systems