Service Desk Analyst & Field Technician

At Cortrucent Security, we do more than protect technology — we empower businesses to thrive through IT innovation, security, and transformation. We’re looking for a Level 1 Service Desk / Field Technician who’s passionate about helping people, solving problems, and delivering exceptional IT support. In this hybrid role, you’ll provide both remote help desk assistance and onsite field service, supporting desktops, networks, and Microsoft 365 environments for a variety of clients.

You’ll be the friendly, reliable first point of contact — ensuring every issue is handled quickly, professionally, and securely. If you’re dependable, customer-focused, and eager to grow your technical skills in a collaborative, fast-paced environment, this is your opportunity to start or advance your career with a team that values grit, ownership, and a winning attitude.

At Cortrucent Security, we do more than safeguard businesses — we empower them to thrive through IT innovation, security, and business transformation.

Our mission: to protect what matters most while helping organizations unlock new opportunities for growth.

We believe security isn’t just defense — it’s resilience, adaptability, and confidence in a digital-first world.

💪 Grit – Determined and adaptable in every challenge.

🚀 Relentless – Always learning and improving.

🤝 Ownership – Accountable and trustworthy.

🏆 Winning Attitude – Positive, team-driven, and forward-looking.

The Level 1 Service Desk / Field Technician is the frontline of Cortrucent’s IT support team. You’ll be responsible for providing responsive, professional, and customer-focused technical support — both remotely and onsite.

This role blends help desk support with field services, making it ideal for someone who enjoys solving problems, interacting with clients, and delivering hands-on IT solutions.

As part of a collaborative, growth-driven team, you’ll help ensure our clients’ systems remain secure, operational, and optimized for success.

Technical Support & Troubleshooting

• Respond to and resolve Level 1 technical support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, mobile devices, and network connectivity.
• Provide support for Microsoft 365, Windows OS, and common business applications.
• Assist with user account management, password resets, and permission updates in Active Directory and Azure AD.
• Escalate unresolved issues to higher-tier engineers or specialized teams when needed.

Field Services

• Perform onsite visits for hardware installation, workstation setup, and network troubleshooting.
• Maintain professionalism while representing Cortrucent in client environments.
• Support equipment moves, deployments, and preventive maintenance.
• Ensure timely and accurate documentation of all field work performed.

Client Service & Communication

• Deliver exceptional customer service with empathy, patience, and clarity.
• Maintain accurate records of client interactions and resolutions in the ticketing system.
• Keep clients informed on issue progress and resolution timelines.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

Operational Excellence

• Follow established procedures and security protocols in all support activities.
• Identify recurring issues and recommend improvements or automation opportunities.
• Participate in team meetings and contribute ideas for continuous improvement.

• 1–3 years of experience in IT support, service desk, or field technician roles.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, AZ-900).
• Proficiency with Windows operating systems, Microsoft 365, and Active Directory.
• Basic understanding of networking fundamentals (IP, DNS, DHCP, VPN).
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication and customer service skills.
• Valid driver’s license and reliable transportation for client site visits.

Bonus…