Fuel Attendant

Overview

Job Purpose:

The Fuel Attendant is responsible for supporting the store leadership team by executing all fuel court operations and ensuring the completion of all exterior store tasks. This includes maintaining a clean and safe fueling area, providing exceptional customer service, performing basic fuel pump upkeep, and assisting with other fuel-related duties. The Fuel Attendant plays a critical role in creating a positive experience for Royal Farms fuel customers by upholding brand standards and delivering friendly, efficient service.

• Customer Service & Engagement Ensures every customer receives outstanding service by creating a friendly environment, greeting and acknowledging customers, and demonstrating product knowledge.
• Promotes the Royal Farms Rewards program by explaining perks, encouraging sign‑ups and usage, and helping customers maximize fuel discounts through RoFo Pay transactions.
• Responds to customer requests in a timely and courteous manner.
• Communicates effectively with customers and the store leadership team regarding inquiries, feedback, and vendor‑related concerns.
• Provides valid receipts to customers upon transaction completion.

• Confirms the correct fuel type with the customer before dispensing.
• Verifies that the vehicle engine is turned off prior to fueling.
• Requires motorcyclists to dismount before beginning the fueling process.
• Pumps fuel safely and accurately into customer vehicles.
• Follows all Royal Farms safety procedures, including: wearing a safety vest or designated uniform, prohibiting smoking or vaping in the fuel court at all times, maintaining clear and hazard‑free fueling zones.

• Collects payment and handles transactions in accordance with cash handling policies.
• Maintains accurate fuel sales records and ensures compliance with cash accountability standards.

• Maintains a clean and organized fuel court by sweeping, emptying trash, dusting, and washing windows.
• Ensures all equipment and tools in the fuel court are clean and functional.
• Restocks supplies in the fuel court, including towels, washer fluid, receipt paper, and RoFo Rewards cards.
• Removes cones from pumps when operational and ensures coverage of up to 8 pumps per person as needed.

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Required:

• Must be at least 18 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast‑paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Preferred:

• Prior experience as a fuel attendant or in a customer service role.

• Customer Focus — Provides friendly, prompt, and attentive service to fuel customers, ensuring a safe and positive experience that reflects Royal Farms brand standards.
• Safety & Accuracy — Consistently follows all fueling, cash handling, and compliance procedures with precision, maintaining a safe, organized, and hazard‑free fuel court.
• Reliability & Teamwork — Demonstrates dependability, flexibility, and clear communication with customers and team members, supporting smooth store operations in a fast‑paced environment.

• Must be able to stand, walk, bend, reach, and lift up to 50 lbs throughout the shift.
• Must be able to perform physical tasks such as squatting, stooping, crouching, and pushing.
• Must be comfortable working outdoors in varying weather conditions.
• Must wear a safety vest and slip‑resistant shoes while on duty.
• Must follow all safety procedures, including those for fuel handling, equipment use, and hazardous materials.
• Must be able to tolerate exposure to fuel odors, cleaning products, and outdoor elements.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Must maintain reliable transportation and consistent, on‑time attendance.

Pay Range: USD $15.50 – USD $17.00 /Hr.

Royal Farms