IT Supervisor, Billing, Credit Collections; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Our Team:

We have an exciting opportunity for an IT Supervisor - Application Development. This critical role is responsible for leading the design, development, maintenance, and enhancement of business applications for an enterprise (or in a designated major area of business e.g. Utility Group, Corporate Center, etc.). The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify clients’ information requirements and seek out opportunities to construct new or modify existing applications that will enable clients to achieve critical business strategies, while at the same time educating the workforce in the strategic use of technology in the business.

The position requires a high level of planning, organizing and work management skills, the ability to effectively delegate work, adherence to established development standards and work practices, and solid judgment/problem solving skills. The IT Supervisor works closely with software engineering, operations, and other functional IT areas that enable/support multi-platform application development. The main challenge of the application development process is achieving the optimum integration level of business systems, data and integration with communications technology and evolving technology.

• Implement business system plans, directing development, release and maintenance of company business application and process control systems.
• Establish an environment to ensure project costs and schedules are properly estimated and controlled.
• On a continuous basis use critical leadership technique to effectively communicate with employees to establish and maintain a high level of motivation and sense of direction.
• Collaborate with Clients, vendors, industry consultants, and senior management to define acceptable service levels
• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
• Manage the reconciliation of client requirements with existing and/or projected computer capacity, capabilities and performance.
• Establish and maintain effective working relationships with key clients.
• Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects.

• Knowledge of human resource policies and procedures. Ability to lead multi-disciplined teams to achieve assigned project schedules, costs and goals.
• Mastery of Project Oversight and Conflict Management. Refer to “Evaluation Guide:
  Project Manager Skill for IT Leadership” for further details.
• Working knowledge of the organization’s business practices and strategies as well as familiarity with the company’s products and resources.
• Mastery level knowledge in information systems technologies and methodologies in mainframe, midrange and PC compatible and emerging environments. Knowledge in business application design system development and ongoing performance upgrades generally for a single product or group of small products that support a client’s business process. The ability to work effectively with corporate level IT groups such as Data Base design, Operations, and, Data Architecture.
• Strong analytical and conceptual skills including the ability to solve complex technical problems and the ability to obtain approval of IT to implement supported solutions.

• Bachelor's degree from an accredited four-year college or university in Computer Science or related discipline or equivalent work experience and…