Supervisor, Energy Efficiency; Hybrid

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

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If you’re passionate about sustainability, take this opportunity to lead a team of professionals connected and motivated by a common commitment to the environment and a clean energy future. Within this high-growth, fast-paced, and entrepreneurial environment, you get the opportunity to make an immediate impact on reducing energy consumption and carbon emissions in our region while helping customers to save on their energy costs.

In this role within the energy efficiency department, you will supervise a team who is implementing Energy Efficiency programs for Eversource’s residential customers in Connecticut. The team includes Energy Efficiency Administrators who are responsible for the Wise Use customer call group, customer application processing, lead processing, and customer emails. This job will also include management of the rebates program offered through Home Energy Solutions and Multifamily Initiative.

Your successful residential program delivery involves coordinating with Avangrid staff through a statewide approach.

You will be responsible for ensuring that the electric and natural gas programs for this segment of customers are deployed in a customer‑centric and cost‑efficient manner that drives high levels of customer participation and ensures that internal and external service metrics are met to deliver high customer satisfaction. As a supervisor, you will provide the strategy and vision to inspire and drive creative and effective solutions.

The role is based in Berlin, CT

Key Responsibilities

• Supervise, coach, problem solve and provide professional development to a team of Administrators to create and deliver effective energy efficiency programs that benefit residential customers
• Handle customer escalations from initial customer contact through execution of resolution including thorough project review with adherence to building science principles and the program implementation manuals.
• Collaborate with the other residential supervisors to ensure consistency and partnership on program execution
• Oversee the execution of the rebate program offered through Home Energy Solutions for 1-4 family homes and the Multifamily Initiative. Tasks include creation of applications, new energy efficient measure opportunities, reporting, and overseeing the rebate processing vendor
• Oversee the overall implementation of projects for residential customers to ensure achievement of energy efficiency savings and program budget goals & metrics
• Contribute to strategic roadmaps that advance sustainable energy efficiency practices amongst residential customers
• Approach opportunities, problems, and process improvement initiatives creatively
• Collaborate with internal stakeholders. This includes marketing, internal management team, and Eversource MA and NH Residential program leadership
• Select and manage qualified contracted services for program implementation and lead EECs to ensure high-quality vendor performance
• Work with stakeholders to identify, promote and administer new and innovative approaches to blend energy efficiency with other initiatives and opportunities, including state and federally funded programs
• Develop and maintain a collaborative relationship with Avangrid program administrators including United Illuminating, Connecticut Natural Gas, and Southern Connecticut Gas
• Manage program budgets, develop forecasts and track key performance metrics/indicators

Qualifications

Technical Knowledge/Skills

• Strong knowledge of building science in homes and Home Energy Solutions & Home Energy Solutions
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