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SAP FSM Application Manager – S/HANA
Job in
3000, Bern, Canton de Berne, Switzerland
Listed on 2026-07-19
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
SAP Consultant, Systems Analyst
Job Description & How to Apply Below
- You take on the functional and technical responsibility for SAP Field Service Management within our client’s S/4
HANA environment - You act as the central interface between service teams, dispatch/planning and IT — ensuring field service processes are accurately represented, integrated and continuously improved in the system
- Responsible for the stable operation and further development of SAP FSM, including integration with S/4
HANA - Configuration and optimization of dispatch, planning and reporting/confirmation processes
- Implement system changes and coordinate releases in alignment with SAP
- Contribute to or lead FSM implementations and integration projects with S/4
HANA - Interface ownership between FSM and backend processes: service orders, spare parts, time and cost reporting
- Provide 2nd- and 3rd-level support for FSM topics, including root‑cause analysis and incident management
- Close collaboration with After Sales, Customer Service, dispatch/planning and IT
- Training and documentation for key users and field technicians
- Several years of experience in the SAP service domain — either directly with SAP FSM or in SAP CS with a readiness to take the next step toward field service
- Understanding of end‑to‑end service processes: from order creation through technician scheduling to billing
- Knowledge of FSM and S/4
HANA integration is an advantage — but not a mandatory requirement - Project experience in implementations or process optimizations within the service environment
- Structured, self‑directed working style and enjoyment of operational tasks
- Strong communication skills at all levels — with IT colleagues as well as with service managers
- Fluent in German, both written and spoken
- Authorization to work in Switzerland
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