Information Technology Support Specialist

We're looking for a motivated IT Support Deskside Specialist to join our IT team and provide hands‑on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly – this role is for you.

• Provide second-level deskside and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and OS updates.
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding processes including device provisioning and decommissioning.
• Log and track all incidents and service requests in the ITSM ticketing system (Service Now).

• 4+ years of experience in an IT support or helpdesk role.
• Solid understanding of Windows 10/11 and/or macOS environments.
• Hands‑on experience with Active Directory, Group Policy, and Microsoft 365.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience working with ITSM tools and following ITIL processes.
• Strong troubleshooting skills and attention to detail.

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply. Join us in delivering high-quality IT support!