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Digital Power Customer Support Engineer; CSE
Job in
3000, Bern, Canton de Berne, Switzerland
Listed on 2026-10-16
Listing for:
Connect44
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide first-level technical support for Huawei Smart PV products, including inverters and battery storage systems.
- Register, document and manage customer support requests.
- Analyse technical issues, identify root causes where possible, and propose appropriate solutions.
- Monitor and track support requests through to resolution, ensuring timely follow-up.
- Coordinate with second-level support and other technical teams when escalation is required.
- Communicate professionally with customers via email and telephone.
- Ensure a high level of customer satisfaction by delivering efficient, reliable and high-quality technical support.
- Support customers and installers with technical troubleshooting, including on-site visits when required.
- Degree from a University of Applied Sciences or higher education in Electrical Engineering, or completed vocational training or an apprenticeship in an electrical field.
- Knowledge of and interest in power electronics, particularly inverters and battery storage systems.
- Good IT skills and technical problem-solving abilities.
- Willingness to undertake short-notice business trips for on-site troubleshooting and communication with customers and installers.
- Strong communication and interpersonal skills.
- Proficiency in French and German.
- Confidence in handling customer enquiries and technical support situations.
- Customer-oriented mindset, with a strong focus on service quality and customer satisfaction.
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