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Change Management

Lead CX Strategia & Enablement - Lavoro ibrido

Job in 3000, Bern, Canton de Berne, Switzerland
Listing for: Swiss Post
Full Time position
Listed on 2026-01-01
Job specializations:
  • Management
    Change Management
Salary/Wage Range or Industry Benchmark: 30000 - 80000 CHF Yearly CHF 30000.00 80000.00 YEAR
Job Description & How to Apply Below
Un'importante azienda di servizi postali cerca un Lead CX Strategia & Enablement per sviluppare e implementare una strategia di customer experience a livello di gruppo. Sarai responsabile della direzione di progetti trasversali e dell’ottimizzazione dell'esperienza cliente, contribuendo a creare un ambiente innovativo e orientato al cliente. È richiesta un'ottima conoscenza di metodi come journey mapping e Design Thinking, unitamente alla competenza nella gestione di progetti complessi e stakeholder.
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