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CX & Quality Lead: Complaints & Process Excellence

Job in 3000, Bern, Canton de Berne, Switzerland
Listing for: Ultimate.ai
Full Time position
Listed on 2026-05-31
Job specializations:
  • Quality Assurance - QA/QC
    Quality Technician/ Inspector
Salary/Wage Range or Industry Benchmark: 125000 - 150000 CHF Yearly CHF 125000.00 150000.00 YEAR
Job Description & How to Apply Below

Ultimate.ai is looking for a CX & Quality Lead to manage the Complaints Resolution Team. This role involves overseeing complaint processes, ensuring quality metrics are met, and driving improvements in the customer experience.

The ideal candidate will have at least 3 years of experience in complaints or quality management, with exceptional people management skills and proficiency in English, French, and German.

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