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CX & Quality Lead: Complaints & Process Excellence
Job in
3000, Bern, Canton de Berne, Switzerland
Listed on 2026-05-31
Listing for:
Ultimate.ai
Full Time
position Listed on 2026-05-31
Job specializations:
-
Quality Assurance - QA/QC
Quality Technician/ Inspector
Job Description & How to Apply Below
Ultimate.ai is looking for a CX & Quality Lead to manage the Complaints Resolution Team. This role involves overseeing complaint processes, ensuring quality metrics are met, and driving improvements in the customer experience.
The ideal candidate will have at least 3 years of experience in complaints or quality management, with exceptional people management skills and proficiency in English, French, and German.
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