Luxury Sales & Interior Design Advisor

We are looking for an experienced Luxury Sales & Interior Design Advisor to join a premium retail environment specialising in high-end furniture and exclusive sleep solutions.

In this role, you will provide an exceptional, personalised shopping experience to a discerning clientele, combining expert product knowledge, a refined sense of style and outstanding customer service.

You will act as a trusted advisor throughout the entire customer journey, helping clients discover products that reflect their individual preferences, lifestyle and expectations.

This position offers the opportunity to work with premium-quality products in an elegant showroom environment, where craftsmanship, design and attention to detail are central to the customer experience.

• Welcome and advise a discerning clientele, ensuring a professional, personalised and exceptional shopping experience.
• Guide customers confidently through the entire consultation and sales process, demonstrating excellent product knowledge and attention to detail.
• Identify individual customer needs and recommend suitable premium products and interior solutions.
• Build trust and establish long-term relationships with clients through attentive service and professional advice.
• Represent the values of a luxury brand, creating an atmosphere of exclusivity, comfort and sophistication.
• Present and showcase high-end furniture and sleep solutions with a strong focus on design, quality and craftsmanship.
• Maintain the showroom to the highest visual merchandising and presentation standards.
• Develop and maintain a loyal customer base, ensuring accurate and consistent management of customer information.
• Manage customer enquiries, follow-ups and after-sales communication professionally.
• Handle administrative tasks, sales documentation and reporting using internal IT systems.
• Collaborate with colleagues to ensure smooth daily showroom operations and outstanding service standards.
• Participate in occasional evening events, promotional activities and showroom presentations.
• Support operations at nearby locations when required.

• Proven experience in luxury retail sales, preferably within high-end furniture, interior design, premium home furnishings or a comparable luxury environment.
• Demonstrated success in advising and selling high-value products to discerning customers.
• A background in interior design, interior decoration or premium furniture retail is highly desirable.
• Strong understanding of luxury customer expectations and the ability to deliver an exceptional, personalised service.
• Excellent communication, interpersonal and relationship-building skills.
• Fluent German or Swiss German, essential for daily customer interactions.
• Very good professional English skills, both written and spoken.
• French language skills would be an advantage.
• Professional, polished appearance and excellent personal presentation appropriate for an exclusive retail environment.
• Refined sense of style, aesthetics and attention to detail.
• Strong sales ability combined with a consultative, customer-focused approach.
• Ability to work independently while contributing positively to a collaborative team environment.
• Organised, reliable and responsible, with high standards of quality and professionalism.
• Confidence using standard IT systems, customer databases and sales reporting tools.
• Flexibility to work Saturdays and participate in occasional evening events.
• Willingness to provide occasional support at nearby locations.
• Genuine interest in premium products, craftsmanship, design and customer experience.

• Permanent employment contract with an 80-100% workload.
• Five weeks of annual leave.
• Central workplace location in Bern's historic Old Town.
• Exclusive working environment within the premium furniture and luxury retail sector.
• Opportunity to work with exceptional products combining traditional craftsmanship and innovation.
• Attractive employee discounts.
• Supportive, professional and highly engaged team.
• High-quality showroom environment focused on personalised customer experiences.
• Opportunity to develop expertise in premium furniture, interior design and luxury sales.