Consultant Supply Chain

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What you’ll be doing ...We are seeking an ambitious, forward-thinking Supply Chain Consultant to manage pre-order/back-order strategies/execution, KPI performance metrics, Analytics, NPI planning and operational reporting across our Forward Device Operations Distribution Network. In this role, you will go beyond daily execution—actively challenging legacy processes, identifying operational bottlenecks, and embedding AI-driven solutions to automate workflows and elevate performance. You will serve as a key operational bridge between Verizon leadership and 3PL warehouse management, ensuring agile, high-performing distribution operations.  

You will also initiate and lead improvement projects to close gaps in processes and improve upon areas of opportunity.

Process Optimization & AI Transformation:

Auditing legacy operational workflows to identify manual touchpoints, proposing and implementing automated, simplified processes.

Leveraging modern AI tools, automation platforms, and advanced analytics to streamline daily reporting, improve forecasting accuracy, and eliminate repetitive tasks.

Leading process improvement projects focused on Back Order planning, optimization and streamlining efficiencies.

Pre-Order & Back-Order Management:

Owning the back-order strategy by analyzing on-hand vs. inbound inventory to establish and optimize order drop schedules.

Monitoring and managing 3PL order traps and SKU holds, resolving hold conditions proactively to minimize customer misses.

Partnering daily with on-site Distribution Center managers to align on order drops, ad-hoc releases, launch readiness, and non-BAU volume shifts.

Reporting, KPIs & Operational Analytics:

Overseeing operational reporting, KPI metrics (3PL contractual compliance, missed orders, SLA tracking), and invoicing/forecasting analyses.

Performing root-cause and trend analysis on missed orders and order volume spikes, providing actionable insights to senior leadership.

Automating data extraction from SAP and inventory databases to shift team bandwidth from manual report generation to proactive analytics.

Vendor compliance reporting and analysis to drive improvements where needed.

Cross-Functional Alignment & Escalation:

Collaborating with cross-functional stakeholders (Planning, Sourcing, Logistics, 3PL Partners) to drive issue resolution and smooth device launches.

Acting as the key operational contact for warehouse escalations.

Developing and maintaining supplier relationships to facilitate regularly scheduled meetings to discuss improvements and performance.

What we’re looking for…You’ll need to have:

Bachelor’s degree or six or more years of work experience.

Four or  more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Experience in SAP (MM/SD modules preferred) for inventory tracking, order management, and reporting.

Experience with AI tools & Workflow Automation to modernize traditional workflows.

Advanced Excel / Google Sheets capabilities (data modeling, macros, complex queries).Even better if you have one or more of the…