Fish & Chip Shop Manager

Position Details

Position: Cooks Manager
Type: 35 hours / Fixed Term Contract
Bonus: Up to 10% Annual Bonus

Join our One Great Team at Haven as a Cooks Manager, where your leadership will ensure every guest enjoys exceptional service and tasty Fish & Chips. As the Cooks Fish & Chip Shop Manager, you’ll lead an energetic team, inspire goal‑setting, manage performance, and support staff development. You will also handle budgets, resources, safety compliance, and continuous service improvement to create a welcoming and safe environment.

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, provide regular feedback, coaching, and conduct performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Support team development through ongoing training, mentoring, and creating growth opportunities.

• Proven experience as a Fish & Chip Shop Manager, Takeaway Manager in a fast‑food chain, or a similar management role within the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks such as up to 50% off on-park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and more.

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.