Shop Manager

Shop Manager

60 Castlegate, Berwick-upon-Tweed TD15 1LF

37.5 hours per week inc weekends on rota - 6 month FTC

£25,302.39 pa

Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding for 2.7 million hours of support. We have a presence on high streets across the country with boutiques, vintage and retro shops, and large format stores. As part of the retail team, you’ll help inspire communities to provide more care through innovative ways to reduce, reuse and recycle, while driving income for our services.

• Drive business, push sales and achieve targets as Shop Manager.
• Lead your team to deliver great customer service to donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train, and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Manage stock processes through the Epos operation.
• Ensure staff and volunteer health and safety is a priority.

• Customer service experience.
• People management experience (reviews/1:1/volunteer recruitment/team meetings).
• KPI and target experience.
• Strong IT skills (admin/emails/instant messaging/video calls).
• Organisational skills.
• Lone working experience.

• High street retail or charity retail managerial experience.
• Health and safety knowledge.
• Minimal Microsoft Office packages or equivalent.
• High street retail, leisure or hospitality background.
• Merchandising/stock rotation experience.

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Enhanced sick pay.
• Electric Vehicle Scheme.
• Healthcare Cash plan.
• Death in Service benefit.
• Staff discount 10% on new goods online.
• Structured induction programme and learning & development opportunities.
• Access to Employee Support Programme.
• And more (full list on our careers website).

At Sue Ryder, we recognise a diverse workforce enables us to provide the best care and support. We encourage equity, diversity and inclusion, and eliminate unlawful discrimination. We welcome applications from all backgrounds, including LGBTQ+ individuals, those with disabilities, and people from lower socio‑economic backgrounds. As a Disability Confident employer, we offer an interview to all disabled applicants who meet the minimum essential criteria.

We also provide an inclusive recruitment practice with options for remote interviews and accessibility support.

Contact: recruitment