Customer Service Representative

Location: Bessemer, AL (Onsite)
Schedule:
Sunday–Thursday| 11:00 AM–8:00 PM
Employment Type: Contract
Pay Rate: Up to $18.50/hour

We are seeking a Customer Service Representative to join a fast-paced operations team in Bessemer, AL. The ideal candidate is customer-focused, organized, and comfortable handling multiple responsibilities while delivering excellent service.

Responsibilities:

Assist customers, business partners, and drivers via phone and email.

Handle customer complaints professionally and resolve issues.

Monitor delivery routes and communicate updates.

Process delivery order changes and cancellations.

Scan haul-away pods and verify required documentation.

Maintain accurate records and support daily operations.

Requirements:

Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

Strong communication and customer service skills.

Ability to multitask and prioritize responsibilities.

Comfortable working in a fast-paced environment.

High school diploma or equivalent preferred.

One year of related experience, preferably in a call center, is a plus.

This is an excellent opportunity for someone who enjoys problem-solving, teamwork, and providing outstanding customer support.

Location: Bessemer, AL (Onsite)
Schedule:
Sunday–Thursday| 11:00 AM–8:00 PM
Employment Type: Contract
Pay Rate: Up to $18.50/hour

We are seeking a Customer Service Representative to join a fast-paced operations team in Bessemer, AL. The ideal candidate is customer-focused, organized, and comfortable handling multiple responsibilities while delivering excellent service.

Responsibilities:

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery routes and communicate updates.
• Process delivery order changes and cancellations.
• Scan haul-away pods and verify required documentation.
• Maintain accurate records and support daily operations.

Requirements:

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong communication and customer service skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent preferred.
• One year of related experience, preferably in a call center, is a plus.

This is an excellent opportunity for someone who enjoys problem-solving, teamwork, and providing outstanding customer support.

• “ Talent Bridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"