FLEX Front Desk Agent

Overview

Career Opportunities with NFC Amenity Management

NFC Amenity Management is the nation s largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ top brands in luxury residential and hotels across 30 markets in the U.S.

We are seeking candidates who work effectively independently and thrive in a fast-paced environment. Making eye contact and being welcoming are essential. The FLEX Front Desk Associate will be cross-trained to work at multiple locations. This is typically an on-call or as-needed position, where you dictate your availability and pick up shifts as they become available.
Reliable transportation is required for this position. This position generally pays between $15.50 and $17.50 per hour; details can be discussed in an interview.

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A typical day at one of our front desks…

As an NFC Amenity Front Desk Associate, you work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the “heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.

Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.

• Provide a warm welcome and fond farewell to all residents and their guests.
• Provide knowledgeable and comprehensive information about the surrounding areas.
• Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
• Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery.
• Advise residents and guests of any appropriate rules and regulations established by the property management.
• Present a professional appearance by adhering to company uniform and grooming standards.
• Perform at the highest level of customer service and look for ways to exceed expectations and provide hospitality.
• Facilitate contractor arrivals and departures, as well as visits from realtors, potential home buyers, and renters.
• Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests.
• Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents.
• Performs miscellaneous job-related duties as assigned.
• Follow all procedures for resident, guest, and vendor access.
• Accurately record time and attendance in the company s time record-keeping system.
• Adhere to all company policies as indicated in the Employee Handbook and property-specific regulations.
• Be knowledgeable of all emergencies and safety procedures.

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We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don t contact you right away, we ll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States.

Re-hire eligibility for former employees is determined by past employment performance and/or status.

At the time of this ad, the pay rate offered is $17.50 per hour.