Services BPE Digital​/Generative AI

Services BPE Digital /Generative AI – Business Process Expert

The Business Process Expert is responsible for ensuring best‑in‑class Philips complex business capabilities that improve quality, ensure reliable execution and deliver a better customer and employee experience. The role operates under limited supervision and applies industry best practices such as Lean, Six Sigma and Agile to enhance the efficiency of business capabilities across data, processes, organization/people and technology. The role also supports the establishment of accurate capability performance and adoption reporting within its domain, aligned with relevant targets.

This is an opportunity to shape how AI elevates global Services within a mission‑driven health technology company, while benefiting from competitive rewards, benefits and growth opportunities.

• Help Services teams apply AI thoughtfully to improve uptime, learning outcomes, project delivery and cost‑to‑serve while ensuring safety, quality, and compliance.
• Assess where AI adds value and where analytics, RPA or process redesign are better solutions.
• Build and maintain an AI use‑case roadmap across Service Delivery, Education and Project Management, linking initiatives to measurable business outcomes.
• Identify automation opportunities and integrate AI into existing workflows to improve efficiency and scalability.
• Lead cross‑functional pilots with BPEs/SMEs, IT/Data/AI, Q&R, Markets and PMO teams, capture learnings and scale successful solutions.
• Embed privacy, security, safety and data governance controls throughout the AI lifecycle (“compliance by design”).
• Define KPIs, acceptance criteria, and monitoring processes for deployed AI solutions, driving continuous improvement through feedback loops.

• 7+ years of experience in Services operations or process transformation, along with 3+ years delivering AI‑enabled solutions in service/field service, education/learning operations or project delivery.
• Experience in a regulated industry is a plus.
• Strong decision‑making frameworks, with the ability to evaluate the feasibility and trade‑offs of AI versus alternative solutions, balancing value, risk and controls in alignment with portfolio governance.
• Experience taking AI use cases from discovery through implementation (e.g., knowledge assist/search, case triage, predictive maintenance, content classification or risk prediction) and understanding data governance and model lifecycle management.
• Experience in service operations within the Med Tech industry.
• Background in remote services and/or software service implementation.
• Experience with AI implementation from a service strategy and process perspective.
• Creativity and analytical thinking to interpret AI outputs and make actionable recommendations.
• Demonstrated ability to learn, unlearn and adapt in response to the rapid pace of AI industry developments.
• Openness to change and commitment to continuous learning.
• Skilled in Lean/Six Sigma, design thinking and change management and can translate AI and process concepts for non‑technical audiences.

We are an equal‑opportunity employer and provide reasonable accommodations for applicants that require assistance in the job application process.

Equal Employment Opportunity Statement – Legal:
It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888‑367‑7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.