Manager, Clinical Services

General Purpose

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

• Safety Response & Readiness

  Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.

  Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

• Coaching & Upskilling Clinic Teammates

  Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.

  Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.

  Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

• Clinical Outlier Support

  Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.

  Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

• Perform other duties as assigned.

• Education commensurate with RN/LPN license or status as a Registered Dietitian
• Minimum 2 years (3 years preferred) Nephrology Experience
• Experience leading clinical function or managing nurses
• Experience teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
• Bachelor's degree in an associated field
• Experience in CQI methodology and techniques
• Basic understanding of state and federal regulations and requirements

• Current license as LPN or RN in the state of practice
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence

• Current CPR certification
• CNN or CSN, Bonet Certification within 2 years of employment

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed
• On‑site presence in facilities 3-4 days a week

• Language
  
  Skills:
  
  Fluent in written and verbal skills necessary to successfully perform the essential functions.
• ADA/Reasonable Accommodations:
  DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential physical and/or mental functions.
• Work Environment:
  Level III – Moderate noise. No tasks involve greater exposure to blood or body fluids than that encountered by a visitor.
• Visual:
  Vision adequate to perform the essential duties. May be required to demonstrate the ability to differentiate colors on a test strip.
• Physical Demands:
  Ability to lift minimum 5 lbs to a maximum of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions; manual dexterity required for specific equipment and use of computer.

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Comprehensive benefits:
  Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:
  Family resources, EAP counseling sessions, access to Headspace,…