Customer Service

Overview

Customer Service role at The Home Depot. The position involves providing fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates learn about products, inform customers to help sell a project, and greet, qualify, recommend and close every customer in their department, while handling basics in adjacent departments.

• Provide fast, friendly service and actively seek out customers to assess their needs and provide assistance.
• Learn product information using company tools and share information to help customers select products for projects.
• Greet, qualify, recommend and close customers in their department; handle basics in adjacent departments as needed.
• Maintain in-stock condition of assigned areas; ensure the area is clean, shop-able, and safe.
• Follow all safety policies and standards; complete required safety training; correct hazards or report unsafe conditions to management.
• Work collaboratively with Department Supervisors and other department associates.

Roles may include various store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Customer service and sales-oriented mindset.
• Ability to learn product information and assist customers effectively.
• Strong teamwork and safety awareness.

Note:

This description reflects the responsibilities and expectations for the Customer Service role at The Home Depot as described in the source content.