Field Service Representative

Field Service Representative – American Water

Posted: 12/17/25
•

Location:

Pittsburgh, PA
• Salary: $40,000.00-$68,000.00

This role serves as the primary customer interface for investigating, addressing, and correcting service matters. The Field Service Representative will perform a range of tasks including meter installation, repairs, customer interaction, and field documentation.

• Installs or replaces water meters with or without reading devices.
• Locates, operates, and repairs shutoff valves, boxes, and external plumbing for defects or leakage.
• Examines meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs.
• Performs collection activities, turn offs, reconnects, and delivers notices.
• Investigates customer complaints and determines corrective action per company procedure.
• May investigate illegal water usage.
• Completes necessary forms, sketches, field notes, and uses maps and records.
• Performs manual digging to uncover valves and curb boxes using shovel, digging bar, or pick.
• Drives vehicle/truck in general job duties and follows established routes, taking meter readings.
• Returns route book to business office for billing.
• Inspects meters and connections for defects, damage, and unauthorized connections.
• Indicates irregularities in computer for servicing department action.
• Verifies readings to locate abnormal consumption and records reasons for fluctuations.
• Performs sounding (if applicable).
• May turn service off for nonpayment in vacant premises or turn on for occupants.
• Tests and repairs meters, documents results, scrapes old meters.
• Maintains and stocks meter testing room and supply room.
• Assists with building maintenance when needed.
• Maintains vehicle equipped for DOT DVIR inspections if applicable.
• Performs other duties as assigned by supervisor.

• Customer service skills and courteous interaction.
• Knowledge of meter installations of various sizes.
• Basic understanding of meter function, reading, and repair.
• Working knowledge of necessary tools.
• General plumbing knowledge.
• Knowledge of computers.

• High School diploma or equivalent.
• Meter reading, customer service, plumbing or water distribution experience preferred.
• Cross‑training in water meter department suggested.
• Mechanical ability.
• Related activities and past experience with water systems.

• Two vacancies available:
• Schedule #1 – Full‑time, on‑site:
  Tuesday‑Friday 12pm‑8pm, Saturday 8am‑4pm;
  On‑call responsibility.
• Schedule #2 – Full‑time, on‑site:
  Monday‑Friday 12pm‑8pm;
  On‑call responsibility.

Must adapt to variations in topography and weather conditions.

After hire, must pass Class E Water Distribution License exam within 24 months of achievement of minimum experience for certification, and apply for certification within 6 months if not already met.

• Subject to mandatory off‑hours call‑out and overtime.
• Must possess and maintain valid driver’s license in state of residence.
• May be required to complete and maintain driver qualification forms.
• May need DOT medical card.

Champions safety
• Collaborates
• Customer obsessed
• Cultivates innovation
• Nimble learning
• Drives results