Government Technician, Government Administration

Position Overview

Position status:
Full‑time, non‑exempt. Approval:
September 2022.

Job goal:
In accordance with federal and state rules, regulations and guidelines governing a number of public assistance programs (TANF, LIHEAP, BIA, etc.), duties include in‑depth interviews, data collection, review and analysis, investigations, eligibility determinations and benefit authorizations.

• Functions at the entry/trainee level, receiving and applying training in public assistance program requirements, procedures and related subjects, and developing competence in determining eligibility and authorizing benefits.
• Receives formal and on‑the‑job training in the policies, procedures and requirements of differing public assistance programs, including those under the jurisdiction of another governmental agency such as child support enforcement and permanent fund dividend programs; the application and operation of the division’s computer system (EIS); the orientation to the purposes and function of the division within the assigned geographical area; and the interviewing techniques used by staff.
• Interspersed between formal training sessions, increasingly reviews and conducts routine casework (eligibility determinations and benefit authorizations) while learning how to interpret and apply the knowledge gained during training. Work is monitored and evaluated by staff.
• Handles a caseload, which is incrementally increased by size and complexity of various programs.
• Work includes the gathering of required verifications pertaining to income, resources, expenses, etc.
• Conducts necessary interviews, making the initial or continuing eligibility determinations.
• Reviews monthly client submittals and/or change reports.
• Authorizes correspondence to applicants/recipients on anticipated changes; determines benefit levels; assesses need for additional documentation and information; provides case status, policy explanations or budget calculations.

Internship

Temporary

Human Resources

Civic and Social Organizations