Installation Manager-Custom Closets

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Closets By Design is a well established, growing custom closet and home organizing company. We are currently looking to add an Installation Manager. The ideal candidate must be an enthusiastic, motivated individual who enjoys a challenge and is able to multitask.

• Manage and lead Installers and Installer assistants.
• Manage and schedule each installation and service project from start to finish.
• Place high emphasis on customer service and accounts receivable.
• Work closely with Installation, Production, and Sales departments to ensure client satisfaction before, during, and after installation.
• Engage in daily meetings with the Installation Team to discuss training, services, safety, and other operational matters.
• Periodically review van safety reports to ensure safe van usage.
• Process post-install folders, remedying incomplete services.
• Schedule installation dates for newly sold contracts based on specific criteria.
• Schedule appropriate skill‑level personnel based on installation requirements to minimize labor costs and maximize revenue.
• Perform daily reminder calls through numerous communication methods for upcoming installations 2–10 days in advance.
• Review and adjust the schedule daily for cancellations and rescheduling.
• Assist the installation team in identifying and formulating recovery plans as needed.
• Maintain frequent communication with installation and production teams to obtain correct information on logistics of material arrivals.
• Maintain frequent one‑on‑one contact with customers, sales team, vendors, and all internal departments to oversee scheduling efficiency for installs and services.

• Ability to work quickly, accurately, and independently.
• Knowledge of custom closet fabrication, construction, or woodworking.
• Verbal and written communication skills via phone, email, and text, communicated professionally and efficiently.
• Foundational knowledge of Microsoft Office Suite.
• Proven outstanding customer service skills.
• Comfortable working in a fast, high‑paced, team‑oriented environment.

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Type: Full‑time

Pay: $60,000 – $75,000/yr, depending on experience. Quarterly bonus opportunities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.