Learning & Development Manager II

Zoom Info is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

The Learning & Development Manager (LDM) is responsible for training and educating Zoom Info customers on the functionality and best use cases of our product suite via instructor‑led trainings. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team‑oriented candidates who are confident in their ability to help customers increase their proficiency with Zoom Info to solve their business challenges.

• Facilitate customized, consultative training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow‑ups for scheduled trainings in Salesforce CRM.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our Zoom Info Certification program.
• Customize each training based on audience/buyer personas and company profiles while engaging with presentation materials with clear messaging
• Work cross‑functionally with Onboarding Managers and members of Customer Experience as needed to schedule trainings and provide information that has a direct impact on customer health and retention.
• Other related duties as assigned

Basic Qualifications:

• 2+ years of customer‑facing, prospect‑facing, or enablement experience in SaaS, Education, or similar industry.
• Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
• Proven ability to deliver consultative training to individuals and groups.
• Proven skills in communication, presentation and organization.
• Working familiarity using a video conferencing tool for virtual presentations
• Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, gmail and google calendar

Preferred:

• Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
• Proficiency with some sort of CRM or tracking/management system, preferred but not required
• Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.

• Top notch tech stack
• Market leading product offering (check out our long list of G2 awards)
• ERG (Employee Resource Groups) to foster a diverse, inclusive workplace
• Benefits to Help You Thrive -
  • Comprehensive Medical, Dental, Vision
  • Eligibility for Future Equity Awards
  • 401k Matching (50% of the first 7% of your contribution)
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on a  membership
  • Virgin Pulse Wellness Program
  • Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid role, working a minimum of three days per week from one of our US office locations.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well‑being.

Learn more about Zoom Info benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $56,000 USD - $88,000 USD

Zoom Info (NASDAQ: GTM) is the Go‑To‑Market Intelligence Platform that empowers businesses to grow faster with AI‑ready…