Senior GTM Onboarding Manager

Zoom Info is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

As the Senior Customer Onboarding Manager
, you will be responsible for ensuring the successful execution of Zoom Info's customer onboarding strategy and accelerating customer adoption of Zoom Info's products and solutions. This role combines go-to-market (GTM) expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes. The Senior GTM Onboarding Manager partners with Customer Success, Customer Training, and Customer Integrations teams to develop and execute effective onboarding plans, including goals, timelines, solution deployment, and resource coordination to accelerate value for Zoom Info customers.

• Manage comprehensive onboarding programs for a portfolio of Zoom Info customers, ensuring a highly organized experience with clearly defined goals, timelines, deliverables, and success metrics. Serve as a primary point of contact throughout onboarding and implementation.
• Lead strategic discovery conversations to understand customers' GTM objectives, business challenges, existing workflows, and technology environments, translating insights into actionable onboarding strategies and prioritized use cases.
• Develop and execute implementation strategies that align customer business objectives with Zoom Info's products and capabilities, ensuring successful onboarding within defined SLAs.
• Partner with customers to assist with design, build, and deploy GTM solutions and workflows, demonstrating a hands‑on approach to translating business requirements into practical, scalable solutions.
• Work directly with customers to establish expectations, define project milestones, manage dependencies, coordinate customer tasks, and provide regular updates throughout the onboarding lifecycle.
• Collaborate cross‑functionally with Customer Success, Training, Integrations, and Solutions Engineering teams to deliver a cohesive implementation experience that drives product adoption and measurable business value.
• Manage multiple simultaneous onboarding projects, balancing strategic priorities, customer satisfaction, technical requirements, and execution timelines while proactively identifying risks and removing obstacles.
• Serve as a strategic advisor to customers, applying GTM best practices and product expertise to recommend solutions that improve sales and marketing processes, operational efficiency, and business outcomes.
• Ensure a seamless transition to Customer Success and Account Management teams through standardized handoff documentation that captures customer objectives, deployed use cases, implementation milestones, wins, challenges, and opportunities for continued growth.
• Apply creativity, critical thinking, and strong business acumen to solve complex customer challenges, continuously improve onboarding processes, and identify opportunities to accelerate customer value.

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management, ideally within a SaaS environment.
• Strong understanding of B2B go-to-market strategies, including sales prospecting, pipeline generation, account prioritization, territory planning, marketing operations, and revenue workflows.
• A consultative mindset with the ability to translate business challenges into actionable strategies, use cases, and technical solutions.
• C…