Medical Emergency Dispatcher

Join to apply for the Medical Emergency Dispatcher role at Launch Tech
. This is an on-site position with multiple shifts available for part-time or full-time work. The role supports the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.

In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at WRNMMC in Bethesda, MD.

• Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
• Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
• Maintains constant liaison with the scene of the emergency to include fire officials, police, Command Duty Officer, and other unit control centers involved with the emergency until official termination of the incident.
• During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
• Monitors various emergency radios including police, fire, and mutual aid frequencies.
• Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital.
• Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.
• Conducts daily pager tests at required intervals, ensuring proper response times. If a pager is not functional, coordinates with the duty provider and Information Technology Department to repair or replace telecommunication equipment.
• Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center; maintains an electronic daily activity log of all activities according to locally established protocols.
• Maintains maps, checklists, online data logs, and charts; uses checklists proficiently during emergency operations.
• Provides input to the supervisor regarding maintenance and updating of checklists; maintains on- and off-base maps and other visual aids frequently used as quick information references for responding emergency personnel.
• Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center; monitors radio and telephone communications with police, fire, and hospital units during emergencies; refers non-emergency callers to appropriate agencies as needed.
• Receives, relays, and transfers phone calls and documents messages; operates Hospital Code Alarm system and WRNMMC paging system to make announcements; processes significant information in accordance with established protocols.
• Prepares and maintains reports and records relating to emergency responses; prepares incident reports for the locally utilized database management system using correct codes and categories in the preparation of the report in accordance with locally established guidelines.
• Provides statistical data to supervisors and compiles emergency and non-emergency response data processed through the communications center and enters appropriate information into the local reporting systems.

1st Shift - 6:00 AM to 2:00 PM; 2nd Shift - 2:00 PM to 10:00 PM; 3rd Shift - 10:00 PM to 6:00 AM

• One year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or related experience using two-radio communication
• Ability to work well under pressure
• High School Diploma
• Proficiency in standard computer operations, including typing skills
• Knowledge of logs, reports, and filing procedures to perform operator logging and documentation
• Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices
• Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
• Ability to analyze information given over the telephone in emergency situations quickly
• Ability to communicate and interact orally with a variety of individuals in emergency situations
• Working conditions:
  
  24x7, 365 Critical Operations
• Physical requirements:
  
  Normal office mobility with ability to sit, walk, bend, stoop, stand; ability to lift up to 25 pounds (greater than 25 pounds requires a two-person lift); normal dexterity for typing/keyboard and phone use

• Medical
• Dental
• Vision
• 401K with Match
• PTO
• Making a difference and helping those in need
• And more

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