Dispatcher, Customer Service​/HelpDesk

Position: Dispatcher - Full Time

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general summary

receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

• answers all incoming calls and keeps proper record of date and time received.
• records information, such as name, address, or service to be rendered from customer.
• records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out.
• sends timely formal communication to management team of call outs.
• assists managers with scheduling special projects requested by customer.
• assists project manager with calls or writing the customer to insure satisfactory performance of service.
• keeps record of service calls and and closes out work orders in government database.
• may dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment.
• other duties as assigned.

general summary

receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

essential duties and responsibilities

• answers all incoming calls and keeps proper record of date and time received.
• records information, such as name, address, or service to be rendered from customer.
• records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out.
• sends timely formal communication to management team of call outs.
• assists managers with scheduling special projects requested by customer.
• assists project manager with calls or writing the customer to insure satisfactory performance of service.
• keeps record of service calls and and closes out work orders in government database.
• may dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment.
• other duties as assigned.

knowledge, experience and skill requirements

• minimum of one (1) year experience in a dispatch or similar customer service center position.
• strong written and oral communication skills in english.
• highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
• strong decision making and analytical skills.
• strong work ethic and team player mentality.

work environment

• be able to sit for extended period of time.
• be able to lift 25 lbs.
• must be able to pass a local background check and have the ability to obtain and maintain nac/lac clearance after hire.

this job description is subject to change by the employer as the needs of the employer and requirements of the job change.

we maintain a drug-free workplace and perform pre-employment substance abuse testing

disclaimer

j&j worldwide services cbre government and defense business is thrilled at the opportunity for you to apply to one of our roles. The minimum pay rate for this position is $ $28.00. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

due to compliance requirements imposed by a federal contract, this position may be filled by u.s. Persons only. U.s. Persons includes: u.s. Citizens, u.s. Nationals, lawful permanent residents, individuals granted refugee status in the u.s., and individuals granted asylum in the u.s.

this description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. Requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.

this document should not be construed as creating a contract of employment between cbre government and defense and any of its employees or otherwise altering an employee’s at will employment relationship with cbre government and defense.seniority level

• seniority level entry level

employment type

• employment typefull-time

job function

• job function management and manufacturing
• industries facilities services

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