Dispatcher Service Order 1st Shift

overview

join to apply for the dispatcher service order 1st shift role at cbre government & defense services
.

this position receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

• record information, such as name, address, article to be repaired, or service to be rendered.
• prepare work order and distribute to service crew.
• schedule service calls and dispatch service crews.
• contact or write customers to ensure satisfactory performance of service.
• keep records of service calls and work orders.
• dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio or telephone equipment.
• other duties as assigned.

• record information, such as name, address, article to be repaired, or service to be rendered.
• prepare work order and distribute to service crew.
• schedule service calls and dispatch service crew.
• call or write customer to ensure satisfactory performance of service.
• keep records of service calls and work orders.
• may dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• other duties as assigned.

• minimum of one (1) year experience in a dispatch or similar customer service center position.
• strong written and oral communication skills in english.
• ability to learn and master dmlss-fm program.
• highly developed sense of integrity and commitment to customer satisfaction and excellence in treating and caring for customers.
• strong decision making and analytical skills.
• strong work ethic and team player mentality.

• be able to stand, push, pull, bend, kneel, and stretch for extended periods of time.
• be able to lift 25 lbs.
• must be able to pass a local background check and have the ability to obtain and maintain nac/lac clearance after hire.

cbre government & defense is committed to a drug-free workplace and performs pre-employment substance abuse testing. This job description is subject to change by the employer as needs change. It describes the general nature of the job and may change over time according to business needs. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.

we maintain a drug-free workplace and perform pre-employment substance abuse testing.

this document should not be construed as creating a contract of employment between cbre government & defense services and any of its employees or otherwise altering an employee’s at will employment relationship with cbre government & defense services.

the contractor will not discharge or discriminate against employees or applicants for discussing pay information. However, employees who have access to compensation information as part of their essential job functions cannot disclose such information to individuals who do not have access, unless in specific allowed circumstances under 41 cfr 60-1.35(c).

• entry level

• full-time

• other

• facilities services

new carrollton, md; gaithersburg, md – example locations and salary ranges referenced in job postings.