Floating Universal Banker

Position Overview

The Universal Banker is responsible for providing efficient and accurate transaction processing, delivering exceptional customer service, and supporting branch sales goals. This role combines the responsibilities of teller operations and customer service, including addressing routine inquiries, identifying customer needs, and making product and service referrals. The ideal candidate thrives in a team environment, actively contributes to branch goals, and demonstrates a strong commitment to client satisfaction.

Status:
Full-Time (Non-Exempt)

• Operates core banking systems with accuracy and efficiency while processing transactions using a associate cash drawer.
• Balances assigned cash daily and strictly follows all cash handling and security procedures, maintaining sole control of assigned drawer and limits.
• Complies with policies related to cash differences and controllable losses.
• Verifies customer identification and documentation, confirms endorsements and payees, and obtains required supervisory approval for transactions above established cash limits or with special conditions such as stop payments or fund holds.
• Follows all departmental and Bank-wide policies, procedures, and security protocols.
• Prepares required Bank Secrecy Act (BSA) documentation including Currency Transaction Reports and Monetary Instrument Logs, and adheres to KYC, OFAC, and information security standards.
• Contributes to achieving individual and branch performance goals by actively monitoring personal progress and following designated action plans.
• Ensures consistent delivery of excellent customer service in alignment with the Bank's sales and service expectations.
• Promotes and maintains positive relationships with all internal and external customers.
• Stays up to date on Bank products and services and effectively communicates their benefits to clients.
• Assists in opening and closing the branch as needed based on business needs, which may include working outside of regularly scheduled hours.
• Collaborates with team members to maintain a supportive, efficient branch environment and actively contributes to group success by sharing knowledge, assisting with daily tasks, and providing coverage at other branch locations when needed.

• Strong customer service orientation.
• Prior experience in customer service is strongly preferred.
• Sales-oriented professional demeanor with a strong focus on customer needs.
• Excellent verbal and written communication skills; bilingual in Spanish or another language is a plus.
• Experience handling cash or financial transactions is preferred.
• Proficiency in Microsoft Office (Word, Excel) required.
• Working knowledge of core banking systems is a plus.
• Strong attention to detail with a commitment to professionalism and confidentiality.
• Flexibility to adjust work schedule based on branch need.

This level of knowledge is normally acquired through 4-6 years of banking experience. One or more years of managerial experience a plus but not required.