Patient Service Coordinator

Patient Service Coordinator at Med Star Health

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department. Makes appointments, registers patients, collects co‑payments, processes Time‑of‑Service (TOS) payments, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards; complies with governmental and accreditation regulations.
• Manages intake of patients into the practice, screens for emergent conditions, registers, verifies insurance, and explains patient responsibility regarding payment for services and co‑pays.
• Collects copayment prior to care, posts time of service (TOS) payments, reviews all encounter forms, and prepares charge batches as assigned.
• Ensures appropriate and timely status assignment of all appointments and schedules appointments including follow‑up and referral appointments.
• Answers telephone in accordanceŚ with policy and service expectations, provides telephone triage, disseminates messages appropriately, and prioritizes calls timely.
• Prepares updates initialise forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical records.
• Contacts patients regarding missed appointments, monitors and tracks no‑shows, and enters data into the system.
• Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered timely.
• Supports organization initiatives related to new technology, clinical programs, and improving the patient experience.
• Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and provides backup to other team members.
• Interacts effectively with colleagues, medical providers, and others to communicate essential information and ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location including front office reception area, break room, and other assigned areas, assuring each area represents Med Star Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Med Star's High Reliability Organization (HRO) principles and embodies Just Culture standards.
• Participates in multidisciplinary quality and service improvement teams.

Education

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than otc 1 year 6 months – 1 year experience providing high quality customer service, preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized scheduling, registration systems, and electronic records.
• Working knowledge of IDX/GE Centricity Business preferred.

Licenses and Certifications

• CPR – Cardiac Pulmonary Resuscitation (includes BLS and NRP) for Med Star Ambulatory and Urgent Care locations required within 90 days; obtained from either the American Heart Association (AHA) or American Red Cross.
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Knowledge of medical terminology and effective oral and written communication skills.
• Ability to perform in a high‑pressure environment, organize and prioritize work, and support and monitor the needs of multiple medical providers.

USD $18.70 – $32.72 per hour.

Entry level

Full‑time handi

Health Care Provider

Hospitals and Health Care