Front Desk Associate

As the Front Desk Associate, you are the first and last impression clients have when visiting our facility. Your role is essential in creating a warm, professional, and supportive environment for our clients and staff. You’ll be responsible for front-of-house operations, client communication, and supporting the team to ensure a smooth and exceptional experience.

• Greet clients with a welcoming, professional attitude
• Manage client check-ins and appointments using our scheduling system (Wellness Living)
• Handle incoming calls, emails, and inquiries promptly and courteously
• Support new client onboarding (intake forms, waivers, reminders)
• Maintain cleanliness and organization of the front desk and client-facing areas
• Assist in scheduling sessions and ensuring accurate calendars for trainers/therapists
• Process payments and manage point-of-sale transactions
• Monitor client retention metrics and follow-up communication
• Perform light cleaning duties throughout the studio including wiping equipment, organizing common spaces, and tidying up between sessions
• Restock locker rooms with towels, toiletries, and other supplies as needed
• Support marketing campaigns, events, and workshop registrations
• Manage studio supplies, towels, and light opening/closing tasks

• Prior front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Tech-savvy and comfortable using scheduling/POS software
• Detail-oriented, dependable, and solutions-focused
• Ability to multitask in a fast-paced wellness environment
• Passion for health, wellness, and helping others
• Must be available for evenings and at least one weekend shift
• Must be able to lift at least 25lbs

• Familiarity with booking platforms
• Interest in fitness, massage therapy, physical therapy, or nutrition
• Experience working in a gym, studio, or healthcare setting

Nesfield Performance is committed to diversity and inclusivity in the workplace.