Citrix Systems Administrator

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Your most important work is ahead.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.

This individual will work in a team environment to ensure mission needs are met for internal and external customers.

This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus.

Primary Responsibilities

• Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
• Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include;
  Citrix Xen Desktop, Citrix Xen App, Citrix Net Scaler, and Citrix Store Front.
• Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
• Implement major system upgrades as designed and approved
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
• Perform periodic backup and restoration of servers
• Monitor desktop capacity to size the environment based on typical usage trends
• Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT watch personnel.
• Provide mentorship and training for junior team members.

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, Xen Desktop, Xen App, Net Scaler, and Store Front.
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on…