Manager, Platform Operations

Discover Your Impact at MLT

At MLT, we’re more than just a workplace; you'll be part of a dynamic team that's setting the standard for what ambitious, forward-thinking work looks like. We move with purpose, value big ideas, and give our people the runway to lead and make an impact where it counts. Here, your work directly supports programs that develop the next generation of leaders, helping talented professionals grow, succeed, and make meaningful contributions.

The reasons our people love working at MLT are as unique as they are. Come join us and discover the power of doing work that truly matters.

Are you a tech-savvy problem-solver who thrives at the intersection of operations and technology? As MLT’s Manager, Platform Operations, you’ll own the platforms and systems that support every stage of MLT’s leadership programs, from initial awareness and application to training, coaching, and placement. These programs are designed to accelerate career growth and expand access to opportunity for talented professionals. You’ll make sure tools like Hub Spot, SMApply, Canvas LMS, and Salesforce work seamlessly together to deliver an outstanding experience and support our mission of developing the next generation of leaders.

You’ll excel here if you love building systems that scale, streamlining complex workflows, and partnering across teams to drive operational excellence and equity.

Location Bethesda, MD (Hybrid; in-office Wednesdays).

• Serve as the primary administrator and subject matter expert for MLT’s key business and program systems, including Canvas LMS, Hub Spot, SMApply, Salesforce, and Asana, ensuring they run smoothly and support our leadership programs.
• Collaborate with program leads and stakeholders to translate needs into platform functionality and ensure smooth program delivery.
• Own and enhance the program lifecycle project scaffolding, creating reusable workflows for applications, Fellow tiering, coach assignments, and course setup.
• Provide technical support, documentation, and training to staff, faculty, and Fellows, fostering internal platform proficiency.
• Lead knowledge management initiatives and support cross-functional projects across SLAB, Canvas LMS, and Hub Spot.
• Partner with developers and end users to improve Salesforce workflows and integrations, identifying opportunities to optimize data flow and user experience.
• Support Marketing Communications by managing Hub Spot configurations and integrations that drive awareness, recruitment, and engagement.
• Build and automate operational workflows using Asana and tools like Zapier.
• Performing other duties as assigned.

• Bachelor’s degree in Education, Educational Technology, Instructional Design, Marketing, or related field;
  Master’s degree preferred.
• Minimum of 5–7 years of progressive experience in systems administration, learning technologies, marketing automation platforms, or educational/operational program management.
• Deep expertise with Canvas LMS.
• Hub Spot and Salesforce experience highly desirable; exposure to SMApply and Asana preferred.
• Excellent strategic thinking, problem-solving, and decision-making skills, particularly in the context of learning systems, marketing platforms, and cross-functional operations.
• Strong written and verbal communication skills with the ability to engage technical and non-technical audiences effectively.
• Demonstrated ability to lead complex projects independently while fostering collaboration with diverse internal stakeholders.

• Salesforce Associate Certification preferred;
  Salesforce Administrator Certification is a plus.
• Experience supporting marketing communications is a strong plus.

Our people-first approach is grounded in the vision of our Founder and CEO, John Rice. We believe that when our people thrive, our impact deepens, which is why we prioritize well-being, connection, and continuous growth at every level.

• Access to Linked In Learning, Harvard Business Review, and MLT-hosted sessions to grow your skills and expand your network.
• Team retreats, employee recognition, and Employee Affinity Groups (EAGs)…