Sr. Network Technician
Listed on 2025-12-20
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IT/Tech
Technical Support, IT Support
Req#:660531 Sr. Network Technician Networking, Telecom and Data Center Services
Monday-Friday (8:30-5)
100% On-Site
Johns Hopkins Suburban Hospital
8600 Georgetwon Road
Bethesday, MD 20814
The Network Support team receives trouble tickets and service requests from across the organization. They support Sibley, Suburban, and all Maryland/DC/VA off campus locations, JHCP clinical locations, as well as home users, and affiliate offices. This includes over 80 off campus locations from Fells Point to Springfield, VA.
Problem calls are wide ranging in scope and difficulty. The group handles connectivity issues for clinical care components such as scanners, portable computers, clinical workstations, radiology devices, tablets, pagers, security cameras, etc. They also handle less critical networked devices such as office computers, copiers, printers, cash registers, and parking gates.
Service request work also covers this geographic region, and diversity of connectivity. Simple connection requests, to major clinical construction projects, with several hundred devices are common. Technical staff are required to have knowledge of a wide range of devices, and connectivity methods, as well as network hardware. With over 500 network closets supported, installations and upgrades are consistently on the work schedule.
The team is required to provide support 24x7 on-site support for all hospital operations.
This position is responsible for providing basic data and voice connectivity, as well as troubleshooting device issues for customers across the Johns Hopkins enterprise. Responsibilities include performing basic network switch and router configurations and installations, replacing printers and phone handsets, resolving data and voice jack issues, patching data cables, and interfacing with customers to understand their needs.
- Network Analysis and Design
- Basic network analysis (data/voice)
- Network switch configuration (VLANs, ports, uplinks)
- Installation of network hardware
- Installation and Configuration
- Maintain and Troubleshoot
- Technical Collaboration
Required
Education:
High School Diploma/GED. Additional experience may substitute for education.
Equivalency Formula: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.
Required Experience: Four years of related experience.
Licensure/Certification: Certified Technology Specialist (CTS) preferred.
Knowledge, Skills, & Abilities (KSA’s):
Strong understanding of how DHCP and DNS services work
- Media/cable selection (Cat5/6, fiber, etc.)
- Network patching and cable management
- Basic device diagnostics and issue resolution
- Network troubleshooting tools (Fluke testers, cable certifiers, toners, etc.)
- Ticketing and change-management systems
- Hardware replacement tools and standard installation equipment
- Customer service and communication skills
- Ability to gather requirements and understand customer needs
- Coordination with Facilities, vendors, and technical teams
- Participation in technical discussions and project meetings
- Documentation and adherence to procedures
- Task prioritization and time management
- Following established installation and troubleshooting procedures
- Attention to detail and quality assurance
- Ability to work independently under guidance
- Problem-solving in structured environments
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